# DEX score computation, hard metrics and thresholds DEX is the outcome of cumulative interactions with IT solutions and services over a period of time. Measuring DEX correctly involves monitoring the events that enable or interrupt an employee's flow while working. Depending on the nature of the events, they can either increase or reduce a positive working experience. Read how the DEX score is computed and which metrics and thresholds are considered during that process: * [Computation of the DEX score](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/digital-employee-experience-dex-specifications/computation-of-the-dex-score) (available to Nexthink Community users) * [List of hard metrics and their default thresholds](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/digital-employee-experience-dex-specifications/list-of-hard-metrics-and-thresholds) (available to Nexthink Community users) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nexthink.com/platform/user-guide/dex-score/dex-score-computation-hard-metrics-and-thresholds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.