DEX score computation, hard metrics and thresholds

DEX is the outcome of cumulative interactions with IT solutions and services over a period of time. Measuring DEX correctly involves monitoring the events that enable or interrupt an employee's flow while working. Depending on the nature of the events, they can either increase or reduce a positive working experience.

Read how the DEX score is computed and which metrics and thresholds are considered during that process:

• Computation of the DEX score (available to Nexthink Community users)

• List of hard metrics and their default thresholds (available to Nexthink Community users)