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Getting started with AI Tools

This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.

Nexthink AI tools support decision-making and risk mitigation by revealing AI tool usage, adoption behavior trends, and employee feedback or perceptions for the scalability of successful use cases.

For instance, IT can detect low adoption of Copilot in HR, diagnose the cause, and deploy in-app training.

Before you begin

Complete the following prerequisites to ensure the correct configuration and monitoring of AI tools, and facilitate a smooth onboarding:

1

Deploy the Nexthink browser extension for data collection

Install and deploy Nexthink browser extension—25.4.13 or newer—across all employee devices to allow Nexthink to collect data for AI tool web usage.

Nexthink browser extension cannot track the web usage of AI tools on Mozilla Firefox

2

Validate Collector version for the deployment of built-in campaigns

Ensure all employee devices have Collector version 25.5.1 or newer. This guarantees the correct deployment of built-in Nexthink campaigns—you should enable—to collect employee feedback on AI usage, necessary for monitoring employees' perceptions of AI tools.

Run the following query in the Investigations module to list devices with an unsupported Collector version:

devices
| where collector.version < v25.5.1
3

Enable the focus_time field for monitoring desktop AI-tools

Make sure to opt in and activate the focus_time field for execution.events , by using the Set Collector Configuration remote action from the library pack from Nexthink Library.

The system estimates AI usage on Desktop-type applications using the focus_time field. Without focus_time, Nexthink cannot monitor AI-tool interactions on desktop platforms.

4

Set up connector credentials for Microsoft Copilot

When applicable, configure MS Copilot credentials in Nexthink required for the MS Copilot AI tool configuration and monitoring.

  • The system uses API-based configuration for Microsoft Copilot, which requires connector credentials preconfigured in Nexthink.

  • The system uses the Entra ID connector to collect user-license data and tag interaction events based on whether the employee uses a free or licensed version of MS Copilot.

Validate and test the connector credentials.

Nexthink AI Tools collects user-license data for MS Copilot by default, even if you do not configure the MS Copilot connector.

5

Grant permissions for AI tools

Enable proper permissions for the AI Tools module as an administrator.

  1. Select Administration > Roles from the main navigation panel.

  2. Create a New Role or edit an existing role by hovering over it.

  3. Under the Permissions section, scroll down to the AI Tools section and enable:

    • Manage all AI tools to create and manage AI tools configured by your organization.

    • View all AI tool dashboards to monitor AI Tool dashboards and insights.

How does Nexthink monitor AI tool usage?

The system automatically monitors preconfigured AI tools, such as ChatGPT, Claude, Gemini, etc., through traffic pattern recognition, endpoint activity, and employee feedback.

You can manually configure more AI tools for monitoring in Nexthink.

What insights does AI Tools provide?

The AI Tools module provides structured visibility through two dashboard types:

  • The AI tools overview dashboard, designed for IT leaders and cross-functional stakeholders, presents organization-wide AI adoption and sentiment, including usage trends, benchmarks, time savings, and employee feedback.

  • Tool-specific dashboards, aimed at product owners or enablement teams, focus on an individual AI tool to provide detailed engagement per application, employee experience and interaction trends to support tool-level adoption.

Together, these views help identify blockers, understand employee experience, and drive both strategic oversight and operational enablement for AI transformation.

The system displays the ✦ sparkles icon to indicate AI-generated content or insights. AI is evolving rapidly and delivering great insights, but it can still make mistakes.

Benchmarking features may not be available immediately for the early access on September 30, 2025—to be introduced at a later date.

What data does AI tools use?

AI Tools collects data from multiple Nexthink components to monitor usage of AI tools and provide actionable insights:

  • Nexthink browser extension — Tracks web-based usage of tools like ChatGPT. Required for capturing adoption trends.

  • Collector — Gathers endpoint telemetry, including focus_time and Nexthink campaign responses. Version 25.5.1 or later is required to support built-in feedback campaigns.

  • Inbound connector for Microsoft Copilot — Monitors usage patterns for Microsoft Copilot across applications like Outlook, Powerpoint, Teams, etc.

Together, these sources power the AI Tools dashboards with visibility into usage, sentiment, and productivity impact.

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