Configuration guide: Configuration Manager (SCCM) client continuity
Introduction
To get started with this workflow, please ensure all related content is installed and configured appropriately. This page provides guidance on which content is included and how to configure it.
Please keep in mind this is just a guide and represents suggested configurations. You are free to customize and edit content as you see fit based on your specific environment.
Pre-requisites
This library pack contains content from the following expansion products
Content list and dependency
This library pack contains the following content and dependencies:
Type
Name
Description
Dependencies
Configuration Manager (SCCM) client continuity
This workflow automatically enables you to resolve and filter out common Configuration Manager (SCCM) issues and ensure compliance across the landscape.
Get Configuration Manager SCCM client status
Gets Configuration Manager client services status (SMS Agent, BITS, WMI, etc.) and information about SCCM client on devices.
Repair WMI
Checks and repairs the Windows Management Instrumentation (WMI) service on the device.
Restore Configuration Manager SCCM client
Restores Configuration Manager -related client services (SMS Agent, BITS, WMI, etc) and retrieves information about Configuration Manager client on devices.
Invoke Configuration Manager SCCM client policy actions
Triggers the execution of the desired Microsoft Configuration Manager execution policy on the device.
Install Configuration Manager SCCM client
Installs Microsoft Configuration Manager client in the target machine.
Configuration guide
To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.
Step 1) Install library pack content
Go to the Nexthink Library and install all required content.
Step 2) Configure ITSM API connector credentials
This workflow contains ServiceNow Incident management connector thinklets that need to be configured using the appropriate connector credentials. For more information, see ServiceNow - Incident management.
Step 3) Configure remote actions
This workflow uses the following remote actions. Make sure to install the latest versions and complete the setup as below.
Get Configuration Manager SCCM client status
API trigger should be enabled so that it can be triggered from the Workflow
N/A
Repair WMI
API trigger should be enabled so that it can be triggered from the Workflow
N/A
Restore Configuration Manager SCCM client
API trigger should be enabled so that it can be triggered from the Workflow
N/A
Invoke Configuration Manager SCCM client policy actions
API trigger should be enabled so that it can be triggered from the Workflow
MaximumDelayInSeconds
PolicyToTrigger
Install Configuration Manager SCCM client
API trigger should be enabled so that it can be triggered from the Workflow
MaximumDelayInSeconds
InstallerPath
InstallationParameters
Invoke Configuration Manager SCCM client policy actions
The workflow uses this remote action to trigger synchronization of Configuration Manager client policies when operating system updates have not been installed on a device in the last 45 days or more.
The following RA input parameters must be configured:
MaximumDelayInSeconds
120
PolicyToTrigger
AppDeployment DiscoveryData MachinePolicy UpdatesDeployment UpdatesScan
This parameter must be configured with a list of Configuration Manager policies that should be synchronized on the client.
Install Configuration Manager SCCM client
This remote action uses your local Configuration Manager server instance to install the client on the device.
The following RA input parameters must be configured:
MaximumDelayInSeconds
300
InstallerPath
Configure this parameter by specifying the location where the Configuration Manager client installer is located. NOTE: This can either be locally on the device or on a share which allows all domain devices read access.
Configuration example with installation from a shared folder: The remote action's "InstallerPath" input parameter must be populated with the UNC path to the client installation file, which is often similar to this: "\\<Configuration Manager server name>\sms_<site code>\Client\CCMSetup.exe"
Grant client devices permission to access the shared folder specified in the "InstallerPath" input parameter.
InstallationParameters
Configure this parameter with additional installation settings that you want to pass to the Configuration Manager client that installs on devices.
To get a fully working client immediately after installation, we recommend that you specify the following parameters in the "Installation Parameters" input parameter: /mp:<Configuration Manager server name>/logon SMSSITECODE=<site code>
Step 4) Maintain workflow trigger
Schedule trigger
This workflow has been designed primarily to run automatically using the schedule trigger however it can be useful to also enable the manual trigger to allow on-the-fly client remediations to be sent.
When configuring the scheduler we recommend the following settings as a baseline:
NQL:
Recurrence: Weekly - select at least one day.
Manual trigger
The manual trigger must be enabled in the workflow settings so that it can be triggered by L1 agents from Device View and Amplify on a subset of affected devices.
Usage guide
Your content is now configured and ready to be used. For usage overview and recommendations, you can visit the usage guide:
Usage guide: Configuration Manager (SCCM) client continuity
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