Support

Workflow: Employee onboarding - Workday

A customizable workflow to check pre-requisites on a new employee's device before launching a welcome campaign with a redirection to the HR portal (Workday) to start the onboarding process.

Problem

New employees must complete multiple onboarding tasks, including accessing corporate systems and updating their personal information in Workday. However, onboarding can be disrupted by technical issues such as missing VPN connectivity, login failures caused by unavailable accounts or incorrect passwords, or missing authentication tools like the 1Password browser extension.

These obstacles cause confusion and delay progress, leading employees to depend heavily on IT support. As a result, the onboarding experience becomes fragmented and frustrating, and IT teams spend time resolving issues that could have been proactively identified or guided.

Solution

This comprehensive set of Adopt guides and workflows enhances the onboarding journey by validating key prerequisites and guiding employees through each step. The content checks device readiness, VPN connectivity, and essential authentication requirements. Additional workflows help diagnose and resolve common login issues—such as inaccessible accounts, incorrect passwords, or a missing 1Password browser extension—helping employees quickly regain access.

Once the environment is ready, the provided Adopt guides walk employees through essential tasks in Workday using structured, contextual guidance. To close the process, a completion guide enables the employee to manually trigger a notification workflow that alerts their manager that onboarding is complete, ensuring alignment between the employee, HR, and management.

Benefits and outcome

By implementing the "Employee onboarding – Workday" solution, you can:

  • Ensure device and network readiness by verifying VPN status and addressing common access blockers early.

  • Resolve login issues proactively through targeted workflows that assist employees with account, password, or 1Password-related problems.

  • Guide employees smoothly through Workday onboarding tasks using contextual Adopt guides tailored to common HR actions.

  • Empower employees to signal progress by manually notifying their manager via a workflow when onboarding is complete.

  • Reduce dependency on IT teams for common onboarding challenges, improving operational efficiency.

  • Improve the employee experience by delivering a clear, reliable, and supportive onboarding journey from day one.

Getting started with Employee onboarding - Workday

Configure and start using your packs by following these links:

Last updated

Was this helpful?