Workflows

Nexthink Workflows empower IT teams to automate real-time remediation, orchestrate actions across tools, and simplify complex processes—all without switching tools or writing complex code.

This product expansion requires a Flow license. Contact your Nexthink representative for more information.

Scale IT with smart automations

IT teams are under pressure to move faster, do more, and support a growing number of systems—but manual processes, disconnected tools, and coding bottlenecks stand in the way.

Nexthink Workflows seamlessly integrates Nexthink features and third-party tools to:

Automate routine IT tasks at scale

Workflows lets you automate a wide range of IT operations, including Microsoft SCCM and Microsoft Intune compliance checks, VPN resets, assisted troubleshooting, self-service remediation, license reclamation and automated provisioning of software permissions.

Connect systems, processes and people across your entire IT ecosystem

Workflows operates across your entire IT landscape, covering devices, backend systems via APIs, applications, communication channels, ITSM tools and user touchpoints. It integrates with the tools you already use, such as ServiceNow, Teams, EntraID, Intune, and chatbots like Moveworks, to automate actions wherever they are needed.

Leverage chatbots or AI-driven solutions with real-time context and corrective actions

Workflows integrate with chatbots and AI-powered solutions by offering real-time context and structured actions. This is done by orchestrating adaptable logic with branches, variables, wait states, and external integrations.

Workflows enabled rapid development and integration using a visual designer, with custom coding available when needed.

Refer to the Leveraging chatbots with Nexthink documentation for more information.

Address issues proactively before they arise

Use real-time triggers, scheduled workflows, or third-party integrations to proactively fix issues before they impact users. Workflows uses contextual and meaningful insights from your digital environment to reduce mean time to resolution (MTTR) and prevent tickets.

Prove automation value for confident scalability

Track and measure every workflow and action taken using dashboards. Show the impact of automation, such as time saved, tickets avoided and employees supported.

Ultimately, Nexthink Workflows gives you the freedom to scale automation across your environment with confidence, at the speed of drag-n-drops.

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Refer to the Getting started with Workflows documentation to better understand workflow basics.