Usage guide: Amplify usage insights
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This page outlines various ways to use the pack, including use case examples.
Administrators can refer to the Configuration guide: Amplify usage insights to set up and customize the installed content.
The Amplify usage insights library pack enables EUC teams to:
Identify which Amplify features are actively used to better target adoption initiatives.
Optimize support processes by surfacing the most and least utilized features.
Gain insight into user interaction patterns with Amplify to drive engagement improvements.
Use the library pack content for the following purposes.
The Amplify usage insights dashboard is the central component of this library pack. It provides a clear view of how Amplify features are used across your organization. The dashboard includes multiple tabs: Properties, Checklists, Actions, Packages, and Full activity log. These help IT teams:
Understand which features are used most and least often.
Identify users who engage frequently with Amplify features.
Monitor feature usage over time to detect adoption trends or gaps.
This visibility supports targeted enablement and helps accelerate issue resolution.
The Actions and Checklists tabs include detailed logs that show specific user interactions, including what was done, when, and by whom. Use these logs to:
Investigate operational or access issues.
Validate that users followed the required processes.
Audit user behavior for compliance with internal standards.
These insights are particularly valuable for security and compliance teams.
Use the Checklists tab to analyze how users engage with guidance workflows. This helps determine:
Which checklists are accessed most often.
Whether operational procedures are consistently followed.
If certain checklists should be refined or promoted to ensure alignment with organizational standards.
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
Product owners or IT operations teams can use the Summary tab to track how Amplify is adopted across the organization.
Navigate to the Amplify usage insights dashboard and open the Summary tab.
Review daily active users, the most frequently used features, and the most active users.
Use this information to identify adoption trends and uncover users who champion the platform.
Detect where additional training or enablement may be needed.
Support and operations teams can assess the consistency and value of checklists by reviewing their usage.
Go to the Checklists tab in the Amplify usage insights dashboard.
Identify the most accessed checklists and the corresponding users.
Determine whether key processes are being followed and where to adjust or promote content.
Security and compliance teams can trace user actions for verification or investigation.
Open the Full activity log tab.
Filter for a specific user, checklist, or action.
Review specific user interactions, including the exact action performed, the target object, user roles, and timestamps.
Use the data to audit compliance or investigate operational anomalies.
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