# Dynamics 365 experience

## Overview

In today's fast-paced business environment, having a robust and efficient system to manage business processes is crucial. Microsoft Dynamics 365 is a powerful tool that many organizations rely on to streamline their operations. However, organizations may face challenges that hinder productivity and employee satisfaction without proper visibility into its usage, stability, and the process steps executed by employees.

### **Problem** <a href="#problem" id="problem"></a>

Your organization is a heavy user of the Microsoft Dynamics 365 application, but you lack visibility over its usage across the organization. This means you are unable to identify both stability and adoption issues with the web application, which leads to hidden employee frustrations. Either the application is not working as intended or it is not adopted properly. Business process optimization is limited without visibility of how employees execute the process. Ultimately, this leads to a loss of productivity as employees have a sub-optimal experience with Dynamics 365.

### **Solution** <a href="#solution" id="solution"></a>

Install a pre-built application to monitor the adoption, speed, reliability, and sentiment of your Dynamics 365 application and troubleshoot any issues directly from [Nexthink Applications](https://docs.nexthink.com/platform/user-guide/applications). This includes key pages and transactions related to the most common Purchase-to-pay (P2P) and Order-to-cash (O2C) processes, such as customer master data management, sales order processing, purchase order processing, and more. Additionally, preconfigured transactions help discover missteps or inefficiencies, enabling your organization to identify and address bottlenecks, streamline workflows, and enhance productivity.

### Benefits and outcome <a href="#benefits-and-outcome" id="benefits-and-outcome"></a>

By implementing the **Dynamics 365 experience**, you can:

* Monitor usage to identify abnormal behavior and optimize application adoption.
* Proactively detect and troubleshoot stability issues before they impact employees or generate support tickets.
* Measure and report on employees' experiences with Dynamics 365 to ensure continuous improvement.

### **Getting started with Dynamics 365 experience** <a href="#getting-started-with-x-solution" id="getting-started-with-x-solution"></a>

Configure and start using your pack by following these links:

* [​Usage guide: Dynamics 365 experience](https://docs.nexthink.com/platform/library-packs/applications/dynamics-365-experience/usage-guide-dynamics-365-experience) for standard users
* ​[Configuration guide: Dynamics 365 experience](https://docs.nexthink.com/platform/library-packs/applications/dynamics-365-experience/configuration-guide-dynamics-365-experience) only accessible to users with an administrator role.


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