Workflow: Intune client continuity

This automated workflow performs checks and self-healing actions to ensure Intune client compliance, resolve common issues and create ITSM tickets for unresolved ones, allowing support teams to focus on more critical problems.

Problem

Devices without a properly functioning Intune client represent significant compliance risks and can create endpoint management issues. Detecting and remediating broken clients can be time-consuming for support teams and often occurs too late.

Solution

Trigger an automated workflow across any group of devices to perform a series of checks and self-healing actions to ensure the Intune client is synchronized and compliant with the required services, certificates, and sync policies. If any issues are detected, the workflow automatically performs the necessary remediation. If the workflow cannot resolve these common issues, an ITSM ticket will be automatically created with the relevant information to notify support.

This workflow automatically enables you to resolve and filter out common Intune issues and ensure compliance across the landscape. This saves significant time for any support team, enabling them to investigate and focus on more serious problems.

Benefits and outcome

By implementing the "Intune client continuity" workflow you:

• Identify common Intune client issues.

• Automatically apply fixes for the most common Intune client issues.

• Triggers enrollment renewal and policy sync for macOS devices.

• Report the cases where automatic fixes were not available or where these fixes did not help through the ITSM ticket.

Get started

Configure and start using your packs by following these links:

• Usage guide: Intune client continuity for standard users.

• Configuration guide: Intune client continuity only accessible to users with an administrator role.