# Hardware refresh insights

Organizations regularly replace hardware and devices, significantly impacting their budgets and sustainability.

## Problem <a href="#zscalertroubleshooting-problem" id="zscalertroubleshooting-problem"></a>

Frequent device replacement without evaluating the [Digital Employee Experience](/platform/user-guide/dex-score.md) (DEX) scores results in substantial costs and environmental consequences.

Without insight into device performance, many devices are prematurely replaced even though they still provide a satisfactory user experience.

## Solution <a href="#zscalertroubleshooting-solution" id="zscalertroubleshooting-solution"></a>

The **Hardware refresh insight**[ live dashboard](/platform/user-guide/live-dashboards.md) provides key information into device endpoint Digital Employee Experience (DEX) scores. Based on these DEX scores, you can efficiently determine which devices should be kept or upgraded, ensuring that hardware is only replaced when necessary.

By leveraging the device performance data, EUC managers can maintain operational efficiency while promoting sustainability.

## Benefits and outcome

By implementing the **Hardware refresh insight** library pack you:

* Reduce costs by avoiding unnecessary device replacements.
* Minimize e-waste, promoting sustainability.
* Maintain operational efficiency with informed decisions.

## Getting started with Hardware refresh insights <a href="#zscalertroubleshooting-changelog" id="zscalertroubleshooting-changelog"></a>

Configure and start using your packs by following these links:

* [Usage guide: Hardware refresh insights](/platform/library-packs/hardware-management/hardware-refresh-insights/usage-guide-hardware-refresh-insights.md) for standard users.
* [Configuration guide: Hardware refresh insights ](/platform/library-packs/hardware-management/hardware-refresh-insights/configuration-guide-hardware-refresh-insights.md)only accessible to users with an [administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role.


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