What's new 2023.4

The version 2023.4 release date is May 1, 2023. See the release notes section on our community website for the release notes and download links.

Manual custom fields

Extend the Nexthink data model with manual custom fields and enrich Nexthink data directly from external sources. Add custom fields directly via the Nexthink web interface, from a CSV file or using the Nexthink Enrichment API. Refer to the Custom fields documentation for more information.

Nexthink will publish the Enrichment API following the completion of the release.

Nexthink Library pack previews

Get a better idea about what's included in a Nexthink library pack with new screenshots to preview the content. Refer to the Nexthink Library documentation for more information.

Import, export and install checklists from Library

Import and export checklists to easily share them across Nexthink cloud instances. Now, install checklists directly from the Nexthink Library module. Refer to the Checklists documentation for more information.

Applications: new pre-built SaaS application configurations

Set up applications more quickly with pre-built configurations for popular SaaS applications, such as ServiceNow, Microsoft Office 365, Salesforce and Microsoft Outlook, now available in the Nexthink Library module. Refer to the Nexthink Library documentation for more information.

Applications: monitor the number of open tabs

Analyze issues related to web application slowness with new information about the number of open tabs in a browser for navigation and transaction events. This new metric is important in helping to identify high memory consumption and performance degradation. Refer to the NQL data model documentation for more information.

Applications: import and export configurations

Now, import and export your Application configurations for easy sharing and reuse across Nexthink cloud instances. Refer to the Manage Applications documentation for more information.

Send campaigns to a large number of users from Investigations

Quickly send a one-shot communication to a large group of employees directly from the Investigations module. Now, target campaigns to all users returned by an investigation, even for NQL queries returning a large number of results. Refer to the Triggering a campaign documentation for more information.

Filter by software packages in the Visual editor

Now, easily filter by software packages in the Visual editor of the Investigations module and drill down on any investigation containing packages. Refer to the Visual editor documentation for more information.

Web Applications Advanced Troubleshooting library pack

Analyze web errors across multiple dimensions and filter on devices, users and URLs with a new dashboard included in the Web Applications Advanced Troubleshooting library pack. Nexthink will make this library update available following the completion of the release rollout. Refer to the Nexthink Library documentation for more information.

Collaboration Experience library pack

Gain greater insight and efficiently troubleshoot call quality issues with our new Collaboration experience library pack. This pack uses key Nexthink capabilities such as checklists, dashboards, built-in application configurations and remote actions for you to see, diagnose and fix the issues. As part of the Collaboration Experience expansion product, the live dashboard offers:

• Enhanced summary of call quality issues
• New tab displaying poor call quality correlations
• New tab with a list of sessions for a particular call or employee

Access to call quality data requires a Collaboration Experience license.

Learn: New course about system configuration

Complete the How to configure Nexthink Infinity course and learn how to check Collector status, update Collector configuration, define the relationship between a device and the organizational structure, and determine device location.

Learn: New learning path about DEX Optimization with Nexthink

Define the steps to build a DEX-driven organization with a new DEX Optimization with Nexthink learning path and learn how Nexthink helps you measure Digital Experience to continuously improve employee productivity.

Share Live Dashboards with specific user profiles

Ensure that users only see dashboards that are relevant to their daily activities. Live Dashboard administrators can now keep individual dashboards private until they are ready for viewing, and then choose to share them with selected user profiles. Refer to the Manage Live Dashboards documentation for more information.

Open web application dashboards from the Device View timeline

Investigate if application issues affecting a device are specific to a single device or if they have a wider impact across other devices in the organization by opening the relevant web application dashboards from the right-side panel of the Device View timeline tab. Refer to the Device View documentation for more information.

New parameters for memory usage in Device View

View new memory usage metrics in Device View such as cached memory, swap rate and swap size to improve troubleshooting and visibility of potential issues. Refer to the Device View documentation for more information.

Improved Amplify compatibility

Amplify is now compatible with Tokyo and Utah versions of ServiceNow. The Amplify selector automatically reads device or user identifiers from these versions, including ServiceNow Agent Workspace and Service Operations Workspace interfaces. Refer to the Amplify installation and configuration guide documentation for more information.

Rule-based organization: entities and custom classifications

Configure rules for assigning devices to their respective organizational entities, and classify entities into higher level organizational units in order to streamline device management. Access organizational classification data in investigations and reports to gain additional insights and take action more efficiently. Refer to the Product configuration documentation for more information.

Import and export campaigns

Nexthink administrators can now import and export campaigns in a JSON file format, allowing the content to be reused in other Nexthink cloud instances. Refer to the Manage Campaigns documentation for more information.

Trigger campaigns via Nexthink API

Trigger campaigns to specific employees from third-party tools, for example ITSM, via the new Campaigns API. This is particularly useful when you need to gather feedback from employees in response to third-party events.

Nexthink will make the Campaigns API available in an update following the completion of the release. Refer to the Nexthink API portal for more information.

Collector reports User Principal Name (UPN)

Configure Collector to report the User Principal Name (UPN), an identifier for user accounts in an email address format. The UPN identifies users across systems and you can use it in Nexthink to enrich user objects with data from third-party services. Additionally, Collector provides a new configuration parameter for the UPN privacy level. By default, Nexthink will not import the UPN and you must change the UPN privacy level of Collector if you wish to report the UPN.

Server-to-Server OAuth for the connector for Zoom

Nexthink connector for Zoom has transitioned to Server-to-Server OAuth in response to Zoom's deprecation of JWT authentication starting June 1, 2023. If you have already been using the connector for Zoom, you will need to update it by June 1. Refer to the Connector for Zoom documentation for more information.