Configuration guide: Zscaler (VPN) assisted troubleshooting

The configuration options on this page are only accessible to administrators.

Refer to the Usage guide: Zscaler (VPN) assisted troubleshooting to use library content as a standard user.

Prerequisites

This library pack contains content from the following required expansion products:

Flow - Workflows

Some of these products offer default access to their respective content and can still be used without expansion products.

To learn more about default thresholds for expansion products, visit the extended documentation.

Included content and dependencies

This library pack contains the following content and dependencies:

Content type

Name

Description

Dependencies

Workflows

Zscaler (VPN) assisted troubleshooting

Orchestrates troubleshooting of Zscaler (VPN) client.

Remote actions

Get Zscaler status

Provides information about the connectivity status of Zscaler.

Used directly in the workflow

Reset Zscaler Connection

Used to reset the Zscaler connection on a Windows device.

Used directly in the workflow

Configuring Zscaler (VPN) assisted troubleshooting pack

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

Follow these steps to install and configure content:

Before configuration - Install library pack content from Nexthink Library
Step 1 - Configure remote action(s)
Step 2 - Configure workflow thinklet credentials

Step 1 - Configure remote actions

From the main menu, navigate to the Remote Actions > Manage remote action page.
Review and edit your remote actions.

Nexthink recommends the following configurations for these remote actions:

Name

Trigger schedule

Parameters to edit

Get Zscaler status

Trigger: Workflow

None

Reset Zscaler connection

Trigger: Workflow

None

Step 2 - Configure workflow thinklet credentials

Configuring the ServiceNow integration is crucial for enabling API calls. Before managing the workflow, ensure that the ServiceNow connector credentials are properly set up.

Within the workflow, populate each Service/API thinklet dropdown field with the appropriate Credentials. When a workflow is installed or copied from the Library, these fields will be blank, as credentials are specific to each local environment and are not included in the Library setup.