Checklists

The Checklists tab, both in Device View and in the Amplify extension, enables you to quickly understand device attributes and the most commonly consulted properties and metrics related to a device.

This page focuses on using the Checklists tab in the Device View.

Default checklists

The Properties checklist is available out-of-the-box and displays various device properties, such as:

Device and peripherals
Operating system
Security
Network
Location
Virtualization

Custom checklists

Create custom checklists with properties that are specific to your organization. For example, L1 support agents may require an elementary checklist, whereas L2 or EUC teams may need more complexity.

The Checklists tab on the Device view page shows all the created checklists. Depending on the operating system of the device in question, the number of visible checklists may vary as they can be OS-specific.

In addition, you can rate each checklist property to provide a quick visual cue of whether a particular property value is good, bad or somewhere in between. Refer to the Checklists management and Rating documentation for more information.

Also, refer to the Using Device View for call quality issues documentation to leverage the Checklists tabs for collaboration tools troubleshooting.

Data formatting for custom checklists

Custom checklist properties defined by custom fields with NQL queries that contain the as() function, for example poor_quality_ratio.as( format = percent ) , allow the system to display checklist property values with units in the following data formats:

percent
currency
energy
bitrate
weight

Refer to the NQL as() documentation to learn how to format data in NQL queries.