Usage guide: Driver compliance
The Driver compliance library pack provides actionable visibility to help maintain driver compliance across your device landscape. It helps you:
Prevent compatibility, security, and hardware issues that cause incidents and tickets.
Monitor pending driver, firmware, and BIOS updates across Dell, HP, and Lenovo devices.
Take action using vendor-specific remote actions for driver updates.
This pack includes dashboards and preconfigured remote actions to automate updates and reduce manual effort. You may uncover further use cases and troubleshooting paths in your environment.
Library pack uses
Use the library pack content for the following purposes.
Visibility
The Driver Compliance – Dell, Driver Compliance – HP, and Driver Compliance – Lenovo live dashboards are your main visibility tools. They show pending driver, BIOS, and firmware updates reported by:
Dell Update Package
HP Image Assistant
Lenovo Thin Installer Utility
Each dashboard highlights:
Devices requiring critical or recommended updates.
Devices that failed or skipped scans.
Breakdown of update types by urgency.
Access the dashboards via Live dashboards in the Applications module.
Advanced troubleshooting and remediation
To investigate driver and firmware status in depth, use these data-gathering remote actions:
Get Dell pending BIOS firmware and driver updates: Retrieves Dell device update status and classifies updates as critical, security, recommended, or optional.
Get HP pending BIOS firmware and driver updates: Retrieves HP device update status and classifies updates as critical, recommended, or routine.
Get Lenovo pending firmware BIOS and driver updates: Retrieves Lenovo update status and classifies updates by the same categories.
These remote actions populate your dashboards. Make sure they are scheduled regularly.
To act on driver updates without user disruption, use execution remote actions:
Invoke install Dell pending driver updates
Invoke install HP pending driver updates
Invoke install Lenovo pending driver updates
Each action uses vendor tools to install the most appropriate driver version for each device. Direct service intervention is usually needed for BIOS and firmware updates. Use dashboard KPIs to flag devices and raise service requests.
Use cases
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
Identifying areas of improvement
Each manufacturer’s dashboard is structured into three main views:
Devices requiring immediate action – update recommended as soon as possible.
Devices requiring non-critical updates – no urgency, but attention is needed.
Scan status – flags where update scans failed or didn’t complete.
Updating pending drivers – Dell devices
Use the Driver compliance – Dell dashboard to spot Dell devices needing updates. Then, run Invoke install Dell pending driver updates to resolve issues. Review the following KPIs:
Devices pending driver critical updates
Devices pending driver security updates
Devices pending driver recommended updates
Devices pending driver optional updates
Updating pending BIOS or firmware – Dell devices
Review BIOS and firmware KPIs in the same dashboard to identify affected devices. Export the list for use in your service management platform to schedule manual updates.
Updating pending drivers – HP devices
From the Driver compliance – HP dashboard, use Invoke install HP pending driver updates to act on flagged devices. Track these KPIs:
Devices pending driver critical updates
Devices pending driver recommended updates
Devices pending driver routine updates
Updating pending BIOS or firmware – HP devices
Similar to Dell, use the BIOS/firmware KPIs to collect a list of HP devices needing manual updates.
Updating pending drivers – Lenovo devices
Open the Driver compliance – Lenovo dashboard and run Invoke install Lenovo pending driver updates for flagged devices. Use these KPIs:
Devices pending driver critical updates
Devices pending driver security updates
Devices pending driver recommended updates
Devices pending driver optional updates
Updating pending BIOS or firmware – Lenovo devices
Use the dashboard KPIs to identify Lenovo devices needing BIOS or firmware updates. Feed this into your support workflows for service assignment.
Update pending BIOS or firmware - Dell devices
The relevant KPIs can be used to create a list of devices that require BIOS or firmware updates. Subsequently, this data can be utilized to initiate necessary service requests.
Update pending drivers - HP devices
The “Driver compliance - HP” dashboard identifies HP devices that require updates for drivers, BIOS, or firmware. In particular, devices that need driver updates can be managed using the “Invoke install HP pending driver updates” remote action. The following KPI widgets can be utilized to identify and manage devices:
“Devices pending driver critical updates”
“Devices pending driver recommended updates”
“Devices pending driver routine updates”
Update pending BIOS or firmware - HP devices
The relevant KPIs can be used to create a list of devices that require BIOS or firmware updates. Subsequently, this data can be utilized to initiate necessary service requests.
Update pending drivers - Lenovo devices
The “Driver compliance - Lenovo” dashboard identifies devices that require drivers, BIOS, or firmware updates. In particular, devices that need driver updates can be managed using the “Invoke install Lenovo pending driver updates” remote action. The following KPI widgets can be utilized to identify and manage devices:
“Devices pending driver critical updates”
“Devices pending driver security updates”
“Devices pending driver recommended updates”
“Devices pending driver optional updates”
Update pending BIOS or firmware - Lenovo devices
The relevant KPIs can be used to create a list of devices that require BIOS or firmware updates. Subsequently, this data can be utilized to initiate necessary service requests.
RELATED TOPICS
Last updated
Was this helpful?