Message thinklet

The Message thinklet enables IT teams to communicate directly with employees through the Nexthink channel in Microsoft Teams. Configure the thinklet to communicate the following message types:

• Notification: Sends a message without requiring an employee response.

• Question: Sends a message that prompts the employee to provide an answer.

Configuring the Message thinklet

To configure Message thinklets, first set up a communication channel in Nexthink for MS Teams.

The Message thinklet sends notifications or questions to employees through the Nexthink Microsoft Teams channel.

• Notifications deliver messages without requiring responses, while questions prompt employees for answers.

• Responses from question messages are used to make decisions defined by workflow conditions or as inputs to other thinklets.

• Name: Enter a unique name for the Message thinklet.

• ID: The system generates the ID automatically based on the name.

• Description (optional): Describe the purpose of the thinklet and what it does. This information is useful for other users of the workflow who may not be familiar with it.

• Select user: Select the user who will receive this campaign. The system defines the user by SID. The user selection option includes:

  • Targeted user: Select the primary user targeted in the current workflow.

  • Custom value: Select a custom user value by entering keywords to search for a specific user.

  • Workflow parameter: Select a parameter from the existing list that contains user SID or UPN.

  • Thinklet : Select an output field from the predefined thinklet, that returns a user SID or UPN , for example the thinklet returns a manager of an employee in the approval workflow.

• Message type: Select the type of message to send to an employee:

  • Notification: Delivers a message that does not require a response from the employee.

  • Question: Sends a message that requires an answer from the employee.

Configuration for Notification message type

• Message: The text that will be sent to the employee.

Configuration for Question message type:

• Timeout: Set the timeout in minutes or hours. This dictates how long the workflow waits for a response from the Question message type before timing out. When the timeout limit is reached, the workflow enters a failed state and stops processing.

• Title: Optionally configure the title for the message that will be displayed in the MS Teams notification question box.

• Text :Enter the question that will be sent to the employee.

• Configure answer choices:

  • Choice text (at least 2 options): The text that will be displayed as an answer option in the communication.

  • Choice label: The key of the choice options—not visible to the employee.