# Workflow: Lock macOS device

## Problem <a href="#workflow-hardresettroubleshooting-problem" id="workflow-hardresettroubleshooting-problem"></a>

Lost or stolen macOS devices pose significant security risks, including unauthorized access to sensitive corporate information. Managing these incidents manually is often time-consuming, prone to errors, and delays the critical process of securing compromised devices, increasing the risk exposure for the organization.

## Solution <a href="#workflow-hardresettroubleshooting-solution" id="workflow-hardresettroubleshooting-solution"></a>

This workflow enables L1 agents to quickly and effectively lock lost or stolen macOS corporate devices managed through Jamf Pro. When employees report a missing device either through direct calls to the helpdesk or by creating a ServiceNow ticket, agents simply trigger the **Lock macOS device** workflow, specifying the relevant ticket number. The workflow automatically sends a lock command via the Jamf Pro agent, verifies command success or failure, and updates the ServiceNow ticket accordingly, streamlining device management and incident response.

## Benefits and outcome

By implementing this workflow, you:

* Accelerate response time to secure lost or stolen macOS devices, minimizing security risks and potential data breaches.
* Reduce the manual workload and potential for human error associated with locking down lost or stolen devices, ensuring greater reliability and consistency in incident handling.

## Getting started with "Lock macOS device"

Configure and start using your packs by following these links:

* [Usage guide: Lock macOS device](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-lock-macos-device/usage-guide-lock-macos-device)
* [Configuration guide: Lock macOS device](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-lock-macos-device/configuration-guide-lock-macos-device)