Workflow: Lock macOS device

Problem

Lost or stolen macOS devices pose significant security risks, including unauthorized access to sensitive corporate information. Managing these incidents manually is often time-consuming, prone to errors, and delays the critical process of securing compromised devices, increasing the risk exposure for the organization.

Solution

This workflow enables L1 agents to quickly and effectively lock lost or stolen macOS corporate devices managed through Jamf Pro. When employees report a missing device either through direct calls to the helpdesk or by creating a ServiceNow ticket, agents simply trigger the Lock macOS device workflow, specifying the relevant ticket number. The workflow automatically sends a lock command via the Jamf Pro agent, verifies command success or failure, and updates the ServiceNow ticket accordingly, streamlining device management and incident response.

Benefits and outcome

By implementing this workflow, you:

• Accelerate response time to secure lost or stolen macOS devices, minimizing security risks and potential data breaches.

• Reduce the manual workload and potential for human error associated with locking down lost or stolen devices, ensuring greater reliability and consistency in incident handling.

Getting started with "Lock macOS device"

Configure and start using your packs by following these links:

• Usage guide: Lock macOS device

• Configuration guide: Lock macOS device