# Configuration guide: Jamf client continuity

{% hint style="warning" %}
The configuration options on this page are only accessible to [administrators](https://docs.nexthink.com/platform/user-guide/administration/account-management/roles#roles-administration).

Refer to the [Usage guide: Jamf client continuity](/platform/library-packs/security-and-compliance/workflow-jamf-client-continuity/usage-guide-microsoft-teams-assisted-troubleshooting.md) to use library content as a standard user.
{% endhint %}

## **Prerequisites** <a href="#documentation-pre-requisites" id="documentation-pre-requisites"></a>

This library pack contains content from the following required [expansion products](/platform/overview/products.md):

* ​[Flow - Workflows](/platform/user-guide/workflows.md)

{% hint style="info" %}
Some of these products offer default access to their respective content and can still be used without [expansion products](/platform/overview/products.md).

To learn more about default thresholds for expansion products, [visit the extended documentation](broken://spaces/OrWF1QMMEwqZgv33QBkR).
{% endhint %}

## **Included content and dependencies** <a href="#documentation-contentanddependencies" id="documentation-contentanddependencies"></a>

This library pack contains the following content and dependencies:

| Content type                                             | Name                       | Description                                     | Dependencies                  |
| -------------------------------------------------------- | -------------------------- | ----------------------------------------------- | ----------------------------- |
| [Workflows](/platform/user-guide/workflows.md)           | **Jamf client continuity** | Orchestrate the troubleshooting of Jamf client. | none                          |
| [Remote actions](/platform/user-guide/remote-actions.md) | **Get Jamf agent health**  | Collects key Jamf client status information.    | Used directly in the workflow |
|                                                          | **Invoke Jamf reconnect**  | Reconnects the Jamf agent to the JSS server.    | Used directly in the workflow |

## **Configuring Jamf client continuity pack** <a href="#documentation-configurationguide" id="documentation-configurationguide"></a>

{% hint style="info" %}
Adapt these suggested configuration steps to edit and customize content according to your organizational needs.
{% endhint %}

Follow these steps to install and configure content:

* Before configuration - Install library pack content from [Nexthink Library](/platform/user-guide/nexthink-library.md)
* [Step 1 - Configure remote action(s)](#step-1-configure-remote-actions)
* [Step 2 - Configure ITSM API connector credentials](#configurationguide-batteryreplacementscheduling-step2-configureitsmapiconnectorcredentials)

### **Step 1 - Configure remote actions**

1. From the main menu, navigate to the **Remote Actions** > [Manage remote action ](/platform/user-guide/remote-actions/getting-started-with-remote-actions/managing-remote-actions.md)page.
2. Review and edit your remote actions.

Nexthink recommends the following configurations for these remote actions:

| Name                      | Trigger schedule  | Parameters to edit |
| ------------------------- | ----------------- | ------------------ |
| **Get Jamf agent health** | Trigger: Workflow | N/A                |
| **Invoke Jamf reconnect** | Trigger: Workflow | N/A                |

### Step 2 - Configure ITSM API connector credentials <a href="#configurationguide-batteryreplacementscheduling-step2-configureitsmapiconnectorcredentials" id="configurationguide-batteryreplacementscheduling-step2-configureitsmapiconnectorcredentials"></a>

The configuration of [connector credentials](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials.md) is essential for enabling API calls.

1. From the main menu, navigate to the **Administration** > [Connector credentials](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials.md) page.
2. Choose the **HTTPS** option from the **Protocol** drop-down.
3. Paste the root `https://` of the ITSM into the **URL address** field.
4. Choose the **Basic** option from the **Authorization** drop-down.
5. Enter a **Username** and **Password** to connect to the third-party tool.
6. **Save** the credential.

<div data-full-width="true"><figure><img src="/files/4eCvN5Dj6V66LVulVgjk" alt="Connector credential.png" width="375"><figcaption></figcaption></figure></div>

After configuring the connector credential for the ITSM API:

7. From the specific workflow, fill in each **Service/API** thinklet dropdown field for **Credentials**.
   * When the workflow is installed or copied from the Library, this field will be blank as it is a local setup of each environment and is not included in the Library.

<figure><img src="/files/X0z6vaOeIRrc0LFszx7H" alt=""><figcaption></figcaption></figure>

***

RELATED TOPICS

* [Workflow: Jamf client continuity](/platform/library-packs/security-and-compliance/workflow-jamf-client-continuity.md)
* [Usage guide: Jamf client continuity](/platform/library-packs/security-and-compliance/workflow-jamf-client-continuity/usage-guide-microsoft-teams-assisted-troubleshooting.md)
* [Managing workflows](/platform/user-guide/workflows/managing-workflows.md)
* [Manage remote actions](/platform/user-guide/remote-actions/getting-started-with-remote-actions/managing-remote-actions.md)


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