Outlook - Stability and Compliance
For many companies, Microsoft Outlook has become an essential tool for communication and collaboration between employees and third parties. Therefore, IT teams must monitor the status of this application across the organization in terms of performance, stability, adoption, and network connectivity.
Problem
Application instability or network connectivity issues with Outlook will result in employee frustration and a loss of productivity.
Consequences
Performance or stability issues with Outlook could lead to employee dissatisfaction and a loss of productivity if employees are prevented from communicating effectively.
Network connectivity issues, if sporadic, result in employee frustration. Prolonged outages, either regionally or globally, have a much more serious effect on the productivity of those employees affected and potentially the company's reputation if external communications are affected.
Solution
For the service owner, a summary dashboard showing key KPIs for performance, stability, adoption, and network connectivity provides clear information on the Outlook application's status within an organization.
Support teams can use the dashboard in more detail, with dedicated dashboard tabs for the key measures. Chart breakdowns and dashboard filters allow issues to be narrowed down for troubleshooting.
Network connectivity issues, such as failed connections, are shown visually by region. Using the dashboard filters, a high incidence of failed connections could be narrowed down to a site-specific network fault, dramatically simplifying the generation of a ticket to resolve it.
Getting started with Outlook - Stability and Compliance
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