Configuration guide: OneDrive assisted troubleshooting

Refer to the Usage guide: OneDrive assisted troubleshooting to use library content as a standard user.

Prerequisites

This library pack contains content from the following required expansion products:

• Employee Engagement - Campaigns

• Flow - Workflows

Some of these products offer default access to their respective content and can still be used without expansion products.

To learn more about default thresholds for expansion products, visit the extended documentation.

Included content and dependencies

This library pack contains the following content and dependencies:

Content type	Name	Description	Dependencies
Workflows	OneDrive assisted troubleshooting	Fully automated workflow to perform basic remediation steps on an OneDrive installation.	Required to resolve common issues in your environment
Remote actions	Get OneDrive status	Gather information about the status of the Microsoft OneDrive client on the device.	Required for the workflow to function
Remote actions	Get OneDrive sync status	Checks the syncronization of OneDrive	Required to resolve issues identified by the workflow
Remote actions	Repair OneDrive	Performs a OneDrive repair or reinstallation on the device, mitigating possible sync issues.d in the parameters.	Required for the workflow to function
Remote actions	Reset OneDrive	This Remote Action can assist in scenarios whereby OneDrive is failing to synchronize	Required for the workflow to function
Remote actions	Get Wi-Fi signal strengh	Get information about Wi-Fi connection strengh on the device	Required for the workflow to function
Remote actions	Get network speed	Gets information about the speed of the network	Required for the workflow to function
Remote actions	Get application crash details	Gets information related to the applications crash.	Required for the workflow to function
Campaigns	Onedrive Troubleshooting	Campaign to notify the user if they wish to start OneDrive troubleshooting assistance.	Required for the workflow to function
Campaigns	Onedrive Troubleshooting: Problems with Wi-Fi or network	Campaign to notify the user there are issues with the Wi-Fi or nextwork connectivity	Required for the workflow to function
Campaigns	Onedrive Troubleshooting: Problems with the size	Campaign to notify the user that there are issues with the Onedrive size configuration	Required for the workflow to function

Configuring "OneDrive assisted troubleshooting workflow"

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

Follow these steps to install and configure content:

• Before configuration - Install library pack content from Nexthink Library

• Step 1 - Configure remote actions

• Step 2 - Edit campaigns

• Step 3 - Configure ServiceNow API connector credentials

• Step 4 - Configure the workflow

Step 1 - Configure remote actions

1. From the main menu, navigate to the Remote Actions > Manage Remote Action page.

2. Review and edit your remote actions.

Step 2 - Edit campaigns

1. From the main menu, navigate to the Campaigns > Manage Campaigns page.

2. Review and edit your campaigns. For each installed campaign:

   • Customize the sender name and image.

   • Review and adjust questions.

   • Publish the campaign when you are ready to use it.

Nexthink recommends the following configurations for these campaigns:

Name	Trigger	Priority
Onedrive Troubleshooting	The trigger for this campaign should be set to "workflow"	The priority for this campaign should be "Urgent"
Onedrive Troubleshooting: Problems with Wi-Fi or network	The trigger for this campaign should be set to "workflow"	The priority for this campaign should be "Urgent"
Onedrive Troubleshooting: Problems with the size	The trigger for this campaign should be set to "workflow"	The priority for this campaign should be "Urgent"

Step 3 - Configure ServiceNow API connector credentials

This workflow contains ServiceNow incident management connector thinklets that need configuring using the appropriate connector credentials.

For more information, see ServiceNow - Incident management.

Step 4 - Configure the workflow

Before customizing the 'Outlook-assisted troubleshooting' workflow, you should:

• Configure the ServiceNow incident management connector thinklets.

1. ServiceNow

Before triggering this workflow, an ITSM ticket should be raised, and the ticket reference should be stored. The workflow contains one parameter: 'TicketID'. When the workflow is triggered, the ITSM ticket reference should be entered into this parameter.

When action is taken, this ITSM ticket is updated with a status report at multiple workflow stages. These updates include the ticket ID, default device name, and a free text description. Any text descriptions should be reviewed and amended if required.

RELATED TOPICS

• Overview page

• Usage guide