# Digital Experience Score Management
Nexthink strives to provide the most meaningful data and reporting capabilities by allowing you to configure the DEX score and tailor it to your environment. The DEX score is directly connected with the [Digital Experience](https://docs.nexthink.com/platform/user-guide/digital-experience) module.
## Accessing the Digital Experience Score configuration page
To access the Digital Experience Score configuration page:
* Select **Administration** from the main menu.
* Click on **Digital Experience Score** in the Content Management section of the navigation panel.
Only users with the proper role can access the configuration page. Refer to [Getting started with Digital Experience](https://docs.nexthink.com/platform/user-guide/digital-experience/getting-started-with-digital-experience) for more information about assigning the right permissions to users.
## Configuring the Applications tab
From the **Applications** tab on the Digital Experience Score configuration page:
* Add applications to the DEX score so the system considers them when computing the overall score.
* Select a limited number of applications for the DEX score. The configuration screen displays information about when you are approaching the limit.
{% hint style="info" %}
Refer to the [Manage Applications](https://docs.nexthink.com/platform/user-guide/applications/managing-applications) documentation for more information.
{% endhint %}
## Configuring the Score metrics tab
From the **Score metrics** tab on the Digital Experience Score configuration page, configure the **Average** and **Frustrating** thresholds of experience computation for each score metric:
* [Endpoint](#digitalexperiencescoremanagement-endpointendpoint)
* [Applications](#digitalexperiencescoremanagement-applicationsapplications)
* [Collaboration](#digitalexperiencescoremanagement-collaborationcollaboration)
{% hint style="info" %}
The system defines the default threshold values based on Nexthink benchmarking information.
{% endhint %}
### Endpoint
1. Click on the **Score metrics** tab.
2. Select the **Endpoint** tab.
3. Choose which nodes the system should consider in the computation of the DEX score.
4. Define the **Average** and **Frustrating** thresholds.
5. Click on **Save score metrics list**.
{% hint style="info" %}
You can also refer to the in-product documentation on the right side of the Nexthink web interface.
{% endhint %}
#### Windows memory metrics
* **Default configuration**:\
Nexthink recommends using **Memory Swap Rate** as a key indicator of memory-related experience issues. Research shows a strong correlation between elevated swap activity and user impact.
* **Alternative configuration (Microsoft-aligned)**:\
If you prefer strict alignment with Microsoft guidance, you can manually enable the following Windows memory counters instead:
* **Memory Usage**
* **Pool Paged Usage**
* **Pool Non-Paged Usage**
* **Committed Bytes**
Refer to the [Memory metrics as indicators of Digital Experience](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/digital-employee-experience-dex-specifications/memory-metrics-as-indicators-of-digital-experience) documentation for more information, backed with research data from Nexthink.
{% hint style="warning" %}
Starting February 23, 2026, metric split by operating system is enabled by default for all new Nexthink tenants.
Existing tenant administrators must manually enable the feature in the **Endpoint** tab under **Score metrics**. Once enabled, the change is irreversible.
{% endhint %}
#### VDI
{% hint style="info" %}
Digital Experience Score metrics specific to VDI require a [VDI Experience](https://docs.nexthink.com/platform/user-guide/vdi-experience) license. Contact your Nexthink representative for more information.
For a full list of metrics, refer to the [relevant FAQ](https://docs.nexthink.com/platform/user-guide/vdi-experience/vdi-experience-faq#what-new-nql-data-model-fields-does-vdi-experience-provide-compared-to-the-combined-metrics-from-ses).
{% endhint %}
To ensure accuracy across your virtual desktop environment, Nexthink separates metrics into 3 categories: physical devices, virtual devices, and all devices. This delivers precise experience measurements tailored to each device type.
Enabling this split of metrics increases the granularity and relevance of experience insights, particularly in mixed environments that include both physical and virtual endpoints.
Refer to the [Hard metrics and thresholds](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/digital-employee-experience-dex-specifications/list-of-hard-metrics-and-thresholds#endpoint-score) documentation for more information about the split of metrics per device category.
{% hint style="warning" %}
Starting January 19, 2026, metric split by device type is enabled by default for all new Nexthink tenants.
Existing tenant administrators must manually enable the feature in the **Endpoint** tab under **Score metrics**. Once enabled, the change is irreversible.
{% endhint %}
### Applications
1. Click on the **Score metrics** tab.
2. Select the **Applications** tab.
3. Hover over the application you wish to configure to reveal the action menu on the right side of the row.
4. Select **Configure thresholds in Applications**. The system redirects you to the configurations page in the Applications module.
5. Click on **Save score metrics list**.
{% hint style="info" %}
Editing default threshold values for Web errors, Crashes and Freezes is currently unavailable.
{% endhint %}
### Collaboration
If you can access Nexthink connectors for Microsoft Teams or Zoom, you can feed data from these applications into the DEX score:
1. Click on the **Score metrics** tab.
2. Select the **Collaboration** tab.
3. Ensure that you have properly configured the connector on the administration page.
4. Click on **Save score metrics list**.
{% hint style="info" %}
Refer to the [Connector for Microsoft Teams](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-teams) and [Connector for Zoom](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-zoom) documentation.
{% endhint %}
## Enabling data location for benchmarking
Use data location in Digital Experience to internally benchmark the DEX score data across countries or states. Refer to the [Configuring Geolocation](https://docs.nexthink.com/platform/user-guide/administration/system-configuration/product-configuration) documentation for more information.
## Enabling DEX score structure updates
Changes to the structure of the DEX score pushed by Nexthink, such as default thresholds or new nodes for score metrics, are not enabled by default for existing customers as they affect the overall DEX score.
You can activate DEX score structure updates by accessing the [Score metrics](#digitalexperiencescoremanagement-configuringthescoremetricstabscoremetricstab) tab.
## Configuring the Sentiment tab
The sentiment data allows you to report and assess employee IT satisfaction for a full picture of your organization's digital experience.
### Step 1. Create a DEX score campaign
To make use of sentiment data in Digital Experience, you must use a standardized DEX score campaign:
* You can download the [Digital Experience - Sentiment Campaign](https://www.nexthink.com/library/digital-experience-sentiment-campaign) from Nexthink Library.
* You can copy a default campaign from Nexthink Infinity.
* You can create your campaign from scratch.
Refer to [configuring-dex-campaign](https://docs.nexthink.com/platform/user-guide/administration/content-management/digital-experience-score-management/configuring-dex-campaign "mention") for more guidelines on DEX Campaign content and configuration.
### Step 2. Enter the NQL\_ID of the campaign
From the **Digital Experience Score** configuration page**:**
1. Click on the **Sentiment** tab.
2. Enter the **NQL\_ID** of the DEX score campaign to see the results displayed in the Digital Experience module under the Sentiment tab.
3. Click on **Save configuration**.
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RELATED TOPICS
* [Digital Experience](https://docs.nexthink.com/platform/user-guide/digital-experience)
* [Getting started with Digital Experience](https://docs.nexthink.com/platform/user-guide/digital-experience/getting-started-with-digital-experience)
