Launching Nexthink

This article describes the steps needed to deploy the Nexthink solution in a corporate setup. The process depends on multiple factors, such as the number of devices, the network infrastructure or the type of licenses. The exact procedure may vary from one company to another.

The following sections explain the prerequisites and deployment process.

Deployment prerequisites

Understand the Nexthink architecture

The Nexthink Infinity Platform employs a unique architecture to facilitate automation and remediation across all IT environments.

See theNexthink Infinity Platform page for a high-level description of this architecture. For more detailed information about the components, visit the Infinity Specifications page.

Review Security and Legal policies

Security considerations

Nexthink takes information security seriously, as shown by the following key highlights of the Platform:

• Nexthink uses dedicated services and databases to ensure data segmentation for single-tenant components.

• Application services use cloud-native techniques to segment tenant data in dedicated services and database tables.

• Service mesh traffic is automatically encrypted with mutual endpoint authentication using mTLS protocol.

• Nexthink ensures fine-grained role-based access control at the application layer.

Nexthink has also invested significant resources in obtaining several cybersecurity certifications. To learn about these certifications, visit the Security Portal.

Legal policies

See the following documentations to learn about Nexthink's legal policies:

• Global Privacy Hub

• Legal FAQ

• Privacy Code 2022

• Cloud Processing Addendum

• Data Processing Schedule

• Open Source Licenses

• Services Terms, including MSA

• Information Security Addendum

Technical requirements

Verify that your system meets the following technical requirements before installing Nexthink Collector:

• Hardware requirements

• Software requirements

• Connectivity requirements

Setting up the Nexthink platform

When launching Nexthink in your organization, Nexthink will send the license holder an email with important information that is personal to each customer.

See the Setting up the Platform instance page to learn what information you can expect in this email and how to use it.

Accessing Nexthink cloud instance

The Nexthink solution is a cloud-based platform, so Nexthink manages all server-side components.

When your cloud instance is ready, Nexthink sends you an onboarding email containing important information to ensure all agents connect to your cloud platform. The destination URL communicated depends on the technology powering your instance:

• For a cloud-native platform: <instance>.data.<region>.nexthink.cloud

• For a classic platform: <instance>.<region>.nexthink.cloud

For example, nxdocs.data.eu.nexthink.cloud is the destination address to send data to the nxdocs Nexthink instance located in the eu region, which is the European Union.

Installing Nexthink Collector on endpoint devices

Nexthink Collector is a lightweight software agent that gathers hardware, software and activity data from the devices within your organization. Collector also enables employee engagement through feedback retrieval, as well as remotely acting on the device when required.

See the following pages to learn how to deploy Collector to all corporate devices that run a supported version of the following operating systems:

• Installing Collector on Windows

• Installing Collector on macOS

Once deployed and connected, the cloud platform applies the default auto-update policy. The system updates those devices categorized as pilot as soon as a new version is available. After two weeks, the system automatically pushes the update to all devices. To change the automatic update period, contact Nexthink Support and choose a period ranging from 1 to 8 weeks.

Installing Nexthink browser extension

Nexthink Application Experience uses Nexthink Amplify, a platform-agnostic browser extension, to report specific Software as a Service (SaaS) and web application behavior without end user involvement.

See the Installing the Nexthink browser extension page to learn how to install the Nexthink extension on different types of browsers.

The Getting started with Applications page explains how to connect the browser extension with specific applications in the Nexthink instance.

Performing post-deployment steps

Once the installation of Nexthink is complete, these are the most common activities that follow:

1. Configure your Nexthink instance as described in Configuring your platform.

2. Create user roles and accounts as described in Administration.

3. Configure your content as described in the User guide.