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Configuring Collaboration Tools

Configure the Collaboration Tools module and related features to ensure effective monitoring of the collaboration experience and efficient troubleshooting of call quality issues.

Review the Collaboration Tools technical prerequisites outlined in the Before you begin section on this page.

Before you begin

Nexthink Administrators must complete the following technical prerequisites to ensure all required system components and settings are correctly in place.

1

Validate Collector settings

If you have macOS devices as part of your IT infrastructure, activate the UPN reporting in Collector using either the clear or hashed option, to...

UserUPN needs to be configured on the mac devices via Jamf connect. (applies to Teams?)

Refer to for more information.

2

Install Nexthink Collector on devices running Microsoft Teams Rooms

To collect data from Windows devices running Microsoft Teams Rooms:

  • Log in as an administrator on the device.

  • Install Nexthink Collector on the device following the procedure described in Installing Collector on Windows.

3

Configure the Entra ID connector

Set up the connector for Entra ID to ...

You must map at least one field for the connector to work.

Refer to Inbound connectors for more information.

4

Configure collaboration tool-specific connectors

5

Install content from Nexthink Library

  • To enable the Collaboration Tools dashboards, install the Call Quality Diagnosis - MS Teams and Zoom Library pack from Nexthink Library. Once done, the following dashboards will be enables

    • Call quality dashboard accessible through the Collaboration tools module

    • Call quality - selected device dashboard accessible through Device View

    • MS Teams Rooms dashboard accessible through the Collaboration tools module

  • To get notified when the percentage of poor sessions increases significantly, install the Call quality - Percentage of poor sessions increase monitor from the Nexthink Library and configure additional trigger conditions and notifications.

  • To ensure comprehensive data collection and visualization in the MS Teams Rooms dashboard, install the MS Teams rooms essentials library pack from Nexthink Library. Once the library pack is successfully installed, configure the library content as follows:

Remote actions

  • Locally schedule the following remote actions:

    • Get Microsoft Teams rooms application status (every 10 minutes)

    • Get Microsoft Teams rooms hardware status (every 10 minutes)

    • Get Microsoft Teams rooms process status (every 10 minutes)

  • Centrally schedule the Get Microsoft Teams rooms connected devices remote action (once a day).

Use the following query to target devices with Microsoft Teams Rooms:

devices 
| with collaboration.sessions 
| where participant_device.type = room_system or device.meeting_room_name != null

Refer to Scheduling Remote actions for more information.

Custom field

Use the Meeting room name library Custom field to tag devices with easily identifiable meeting room names.

Refer to Setting values for manual custom fields for more information.

  • To display Microsoft Teams or Zoom activity in the Collaboration section of Device View, install the predefined configurations for these applications from the Nexthink Library. This allows you to correlate application performance with call quality.

    • If you configure these applications manually instead of installing them from the Nexthink Library, select the Collaboration application category during configuration.

6

Optionally, create custom fields and a checklist

Nexthink recommends creating a custom checklist containing critical collaboration experience metrics, including custom fields, to facilitate call quality troubleshooting in Amplify and Device View. Additionally, configuring ratings, property details, and associated actions helps identify issues more quickly and enables immediate remediation when needed.

Refer to Creating checklists and Using the Checklists tab for troubleshooting call-related issues documentation.

7

Set permissions

Nexthink Administrators should enable permissions to ensure the correct configuration and monitoring of Collaboration Tools.

For detailed information about available Permissions, View domain options and Data model visibility, see:

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