Configuring Collaboration Experience

Follow the steps below, which may vary depending on your specific setup and needs, to configure Collaboration Experience.

Configuring Collaboration Experience for Microsoft Teams

1. Configure the Connector for Microsoft Teams.

2. Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

3. If you have macOS devices as part of your IT infrastructure:

   • Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

   • Activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 4.

   • UserUPN needs to be configured on the mac devices via Jamf connect.

4. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Configuring Collaboration Experience for Zoom

1. Configure the Connector for Zoom.

2. Contact Nexthink Support to activate the related feature flag.

3. Configure the Connector for Entra ID (Azure AD). You must map at least the email address field.

4. If you have macOS devices as part of your IT infrastructure, activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 5.

5. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Configuring Collaboration Experience for Microsoft Teams Rooms

Install Nexthink Collector on devices running Microsoft Teams Rooms

Collaboration Experience helps you troubleshoot call quality issues on Windows devices running Microsoft Teams Rooms. To collect data from a device:

• Log in as an administrator on the device.

• Install Nexthink Collector on the device following the procedure described in Installing Collector on Windows.

Configure complementary library content

To ensure comprehensive data collection and visualization in the MS Teams Rooms dashboard, install the MS Teams rooms essentials library pack from Nexthink Library. Once the library pack is successfully installed, configure the library content as follows:

Remote actions

• Locally schedule the following remote actions:

  • Get Microsoft Teams rooms application status (every 10 minutes)

  • Get Microsoft Teams rooms hardware status (every 10 minutes)

  • Get Microsoft Teams rooms process status (every 10 minutes)

• Centrally schedule the Get Microsoft Teams rooms connected devices remote action (once a day).

Use the following query to target devices with Microsoft Teams Rooms:

devices 
| with collaboration.sessions 
| where participant_device.type = room_system or device.meeting_room_name != null

Refer to Scheduling Remote actions for more information.

Custom field

Use the Meeting room name library Custom field to tag devices with easily identifiable meeting room names.

Refer to Setting values for manual custom fields for more information.

Refer to the Getting started with Collaboration Experience documentation for information on granting users permission to use Collaboration tools.

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Getting started with Collaboration Experience