Configuring Collaboration Experience

Follow the steps below, which may vary depending on your specific setup and needs, to configure Collaboration Experience.

Configuring Collaboration Experience for Microsoft Teams

1. Configure the Connector for Microsoft Teams.

2. Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

3. If you have macOS devices as part of your IT infrastructure:

   • Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

   • Activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 4.

   • UserUPN needs to be configured on the mac devices via Jamf connect.

4. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Configuring Collaboration Experience for Zoom

1. Configure the Connector for Zoom.

2. Contact Nexthink Support to activate the related feature flag.

3. Configure the Connector for Entra ID (Azure AD). You must map at least the email address field.

4. If you have macOS devices as part of your IT infrastructure, activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 5.

5. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Configuring Collaboration Experience for Microsoft Teams Rooms

Install Nexthink Collector on devices running Microsoft Teams Rooms

Collaboration Experience helps you troubleshoot call quality issues on devices running Microsoft Teams Rooms with the Windows operating system. To collect data from this device:

• Log in as an administrator on the device.

• Install Nexthink Collector on the devices following the same procedure for installing Collector on the Windows operating system. Refer to the Installing Collector on Windows documentation for more information.

Configure complementary library content

The MS Teams rooms library pack is auto-installed on your Nexthink instance after enabling the Collaboration Experience license. To ensure comprehensive data collection and visualization in the MS Teams Rooms dashboard:

• Schedule the following remote actions auto-installed on your Nexthink instance:

  • Get Microsoft Teams rooms application status (every 10 minutes)

  • Get Microsoft Teams rooms hardware status (every 10 minutes)

  • Get Microsoft Teams rooms process status (every 10 minutes)

  • Get Microsoft Teams rooms connected devices (once a day).

  Use the following query to target devices with Microsoft Teams Rooms:

devices 
| with collaboration.sessions 
| where participant_device.type = room_system or device.meeting_room_name != null

• Install the Meeting room name library Custom Field by opening the MS Teams rooms library pack and clicking on Install missing content.

  • Once the custom field is installed, go to Investigations and list devices with Microsoft Teams Rooms. Then assign them with easily identifiable meeting room name. Refer to Setting values for manual custom fields for more information.

Refer to the Getting started with Collaboration Experience documentation for granting user permission to Collaboration tools.

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Getting started with Collaboration Experience