# Configuring Collaboration Experience

Follow the steps below, which may vary depending on your specific setup and needs, to configure Collaboration Experience.

## Configuring Collaboration Experience for Microsoft Teams <a href="#configuringcollaborationexperience-configuringcollaborationexperienceformicrosoftteams" id="configuringcollaborationexperience-configuringcollaborationexperienceformicrosoftteams"></a>

1. Configure the [Connector for Microsoft Teams](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-teams).
2. Configure the [Connector for Entra ID (Azure AD)](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-entra-id-azure-ad). You must map at least one field for the connector to work.
3. If you have macOS devices as part of your IT infrastructure:
   * Configure the [Connector for Entra ID (Azure AD)](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-entra-id-azure-ad). You must map at least one field for the connector to work.
   * Activate the [UPN reporting in Collector](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/installing-collector/configuring-collector-level-anonymization) using either the clear or hashed option. If you do not have any macOS devices, skip to step 4.
   * UserUPN needs to be configured on the mac devices via Jamf connect.
4. Import the *Call Quality Diagnosis - MS Teams and Zoom* from [Nexthink Library](https://docs.nexthink.com/platform/user-guide/nexthink-library).

## Configuring Collaboration Experience for Zoom <a href="#configuringcollaborationexperience-configuringcollaborationexperienceforzoom" id="configuringcollaborationexperience-configuringcollaborationexperienceforzoom"></a>

1. Configure the [Connector for Zoom](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-zoom).
2. Contact [Nexthink Support](https://support.nexthink.com/) to activate the related feature flag.
3. Configure the [Connector for Entra ID (Azure AD)](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-entra-id-azure-ad). You must map at least the email address field.
4. If you have macOS devices as part of your IT infrastructure, activate the [UPN reporting in Collector](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/installing-collector/configuring-collector-level-anonymization) using either the clear or hashed option. If you do not have any macOS devices, skip to step 5.
5. Import the *Call Quality Diagnosis - MS Teams and Zoom* from [Nexthink Library](https://docs.nexthink.com/platform/user-guide/nexthink-library).

## Configuring Collaboration Experience for Microsoft Teams Rooms <a href="#configuringcollaborationexperience-meetingrooms" id="configuringcollaborationexperience-meetingrooms"></a>

### Install Nexthink Collector on devices running Microsoft Teams Rooms

Collaboration Experience helps you troubleshoot call quality issues on Windows devices running Microsoft Teams Rooms. To collect data from a device:

* Log in as an administrator on the device.
* Install Nexthink Collector on the device following the procedure described in [Installing Collector on Windows](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/installing-collector/installing-collector-on-windows).

### Configure complementary library content

To ensure comprehensive data collection and visualization in the **MS Teams Rooms** dashboard, install the *MS Teams rooms essentials* library pack from Nexthink Library. Once the library pack is successfully installed, configure the library content as follows:

<details>

<summary><strong>Remote actions</strong></summary>

* Locally schedule the following remote actions:
  * *Get Microsoft Teams rooms application status* (every 10 minutes)
  * *Get Microsoft Teams rooms hardware status* (every 10 minutes)
  * *Get Microsoft Teams rooms process status* (every 10 minutes)
* Centrally schedule the *Get Microsoft Teams rooms connected devices* remote action (once a day).

Use the following query to target devices with Microsoft Teams Rooms:

{% code overflow="wrap" lineNumbers="true" %}

```
devices 
| with collaboration.sessions 
| where participant_device.type = room_system or device.meeting_room_name != null
```

{% endcode %}

Refer to [Scheduling Remote actions](https://docs.nexthink.com/platform/user-guide/remote-actions/managing-remote-actions/scheduling-remote-actions) for more information.

</details>

<details>

<summary><strong>Custom field</strong></summary>

Use the *Meeting room name* library [Custom field](https://docs.nexthink.com/platform/user-guide/administration/content-management/custom-fields-management) to tag devices with easily identifiable meeting room names.

Refer to [Setting values for manual custom fields](https://docs.nexthink.com/platform/administration/content-management/custom-fields-management#customfieldsmanagement-settingvaluesformanualcustomfieldssetvalues) for more information.

</details>

{% hint style="info" %}
Refer to the [Getting started with Collaboration Experience](https://docs.nexthink.com/platform/user-guide/getting-started-with-collaboration-experience#gettingstartedwithremoteactions-whatarethepermissionsrequiredtouseremoteactions) documentation for information on granting users permission to use Collaboration tools.
{% endhint %}

***

RELATED TOPICS:

[Getting started with Collaboration Experience](https://docs.nexthink.com/platform/user-guide/collaboration-experience/getting-started-with-collaboration-experience)