Using the Employee insights dashboard
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All Nexthink users with the Experience Central expansion product can monitor the DEX score in the enabled Digital Experience module.
If you do not have an Experience Central license, you can still configure the DEX score and monitor it using the Live Dashboards module. Contact your Nexthink representative for more information.
The Employee insights dashboard provides a comprehensive overview of IT-related feedback, concerns and suggestions, directly from employees. Through feedback topics, recommended actions and comment details, it helps you identify and address the most critical user experience challenges across your organization.
The data used to populate this dashboard is derived from open-text comments provided by employees to a sentiment campaign. Employees can specify any topic of dissatisfaction in their comments. The system considers comments received within the last 90 days.
Processing time:
Daily: Sentiment analysis and topic assignment
Weekly: Summary generation and recommended actions
This dashboard is only visible to customers who have configured their sentiment campaign in the system. Refer to the Digital Experience Score Management documentation for more information.
Select the Digital Experience module from the main menu.
Select the Employee insights tab at the top of the page to open the dashboard.
Ensure you have the necessary permissions to access the Digital Experience module. If the dashboard is not visible, contact your Nexthink administrator for assistance.
The Summary panel offers an overview of key employee feedback trends and themes. This section includes:
Overview: Highlights common feedback topics, such as connectivity challenges, software performance issues and hardware concerns. This overview remains static and does not update when you apply filters to the dashboard.
Comments: Displays the total number of comments contributing to the dashboard’s insights, providing a quick measure of employee engagement.
Recommended actions highlights the highest-impact issues identified through employee feedback. This section includes:
Action description: A concise, descriptive label for the next step—e.g., "Review the policy on admin rights for Mac employees."
Number of comments: Displays how many employees have mentioned this issue.
Tooltip details: Hover over an action to see a brief explanation of employee concerns—e.g., login challenges, VPN connection requirements.
Use these insights to prioritize IT initiatives, such as updating security policies, providing new hardware or improving software configurations.
The Comment topics panel groups frequently mentioned themes from employee feedback. Nexthink has predefined this list of topics based on industry research. Each topic includes:
Number of comments: A horizontal bar displays the number of comments associated with each topic.
Sentiment distribution: The bar also illustrates the distribution of sentiments—positive, negative, or neutral—related to the comments.
Hover over any bar to reveal further details, including specific pain points or suggested improvements.
The Departments panel categorizes employee feedback by organizational units, such as Operations, Finance and Sales. Each department's bar displays the number of comments received, allowing you to easily identify which teams are most affected by specific issues. This visualization helps you quickly assess how feedback is distributed across the organization.
This feedback comes from Microsoft Azure Active Directory. Refer to the Connector for Microsoft Entra ID (Azure AD) for more information.
The Recent responses section displays the latest employee comments that contribute to the content on this page. It presents these comments in a table, which includes:
Sentiment: An icon indicating the overall tone of the comment—happy, neutral or sad.
Time: The timestamp when the feedback was submitted.
Comments: The content of the employee's feedback.
Issue topics: Tags that categorize the comment—e.g., Connectivity, Collaboration tools.
This section helps you understand detailed feedback from employees.
Use the search bar in the upper-right corner of the Recent responses section to filter comments by keywords. This allows you to quickly narrow down the displayed feedback based on specific topics or concerns.
Click Drill-down in the upper-right corner of the Recent responses section to open an investigation containing the related comments.
Click on the elements within Recommended actions or Comment topics to apply filters. This action refines the scope by targeting specific objects based on property conditions.
A filtering bar that lists all available filters appears at the top of the page.
Remove individual filters from the filtering bar or click on Clear filters to remove all filters at once.
Not all filters remain once a user is redirected to other parts of Infinity from Digital Experience.
