# Usage guide: DEX checklist

## Introduction <a href="#usageguide-dexchecklist-introduction" id="usageguide-dexchecklist-introduction"></a>

With a simple checklist breakdown, this library pack will help you understand an individual device's DEX score and its owner's digital experience. This page will guide you through the structure of the content and how it can be used.

Please keep in mind that this is a guide and represents just some of the potential insight and actions you can take. You might uncover many use cases and specific troubleshooting scenarios in your environment.

Ensure your library pack is properly configured by following the steps highlighted in its configuration guide:

[Configuration guide: DEX checklist](https://docs.nexthink.com/platform/library-packs/l1-support/dex-checklist/configuration-guide_-dex-checklist)

## Pack structure <a href="#usageguide-dexchecklist-packstructure" id="usageguide-dexchecklist-packstructure"></a>

### Improved troubleshooting experience using DEX scores <a href="#usageguide-dexchecklist-improvedtroubleshootingexperienceusingdexscores" id="usageguide-dexchecklist-improvedtroubleshootingexperienceusingdexscores"></a>

The **"DEX checklist"** [checklist](https://docs.nexthink.com/platform/user-guide/administration/content-management/checklists-management) acts as the starting point of this library pack. It provides a simple view of a single device's DEX score directly from your troubleshooting platform. Once installed, the checklist will be accessible in [Device View ](https://docs.nexthink.com/platform/user-guide/device-view)or [Amplify.](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/configure-amplify)

Based on these high-level scores based on [custom fields](https://docs.nexthink.com/platform/user-guide/administration/content-management/custom-fields-management) and [ratings](https://docs.nexthink.com/platform/user-guide/administration/content-management/ratings-management), the help desk agent can get a quick understanding of not only the health of the device but also the employee's overall experience with their devices.

## Use cases <a href="#usageguide-dexchecklist-usecases" id="usageguide-dexchecklist-usecases"></a>

### Access the checklist in Device View <a href="#usageguide-dexchecklist-accessthechecklistindeviceview" id="usageguide-dexchecklist-accessthechecklistindeviceview"></a>

Nexthink [Device View](https://docs.nexthink.com/platform/user-guide/device-view) is a dedicated section of the product designed to help IT support teams gain deeper insight into device-level troubleshooting scenarios.

The DEX checklist is available in the checklists section of the Device View.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-32fb0193a7f80cdc89100726a13a8de50b1efa52%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

For more information about using checklists in Device View, see the[ documentation.](https://docs.nexthink.com/platform/user-guide/device-view)

### Access the checklist in Amplify <a href="#usageguide-dexchecklist-accessthechecklistinamplify" id="usageguide-dexchecklist-accessthechecklistinamplify"></a>

Nexthink [Amplify ](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/configure-amplify)is a browser extension that brings Nexthink intelligence into any web-based solution, such as ITSM, to assist support agents in the faster handling and resolution of support tickets.

The DEX checklist is available in the checklists tab in Amplify.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-2faefcfdb3f3438794be8c0e0db7dedea87e182a%2Fdex-checklist1-20240220-120004.png?alt=media" alt="DEX-checklist1-20240220-120004.png"><figcaption></figcaption></figure>

For more information about using checklists in Amplify, see the [documentation.](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/configure-amplify)

***

RELATED TOPICS

* [DEX scores](https://docs.nexthink.com/platform/user-guide/dex-score)
* [Amplify](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/configure-amplify)
* [Device View](https://docs.nexthink.com/platform/user-guide/device-view)
* [Checklists](https://docs.nexthink.com/platform/user-guide/administration/content-management/checklists-management)
* [Custom fields](https://docs.nexthink.com/platform/user-guide/administration/content-management/custom-fields-management)
* [Ratings](https://docs.nexthink.com/platform/user-guide/administration/content-management/ratings-management)