L1 checklist
Problem
Troubleshooting L1 issues can be time-consuming and inconsistent across devices, leading to extended downtime. Without a standard approach to troubleshooting and a centralized view of key device characteristics, this process can become very engineer-specific.
Solution
The L1 checklist helps you check for the most common L1 issues with a single device-specific checklist available directly from the Device View or Amplify.
Benefits and outcome
This checklist will:
Enable L1 agents to quickly perform basic health checks, reducing troubleshooting time.
Make the troubleshooting process smoother by helping L1 agents avoid switching between multiple IT tools or contacting end users.
Improve the end-user experience by minimizing user involvement and potential disruption as end-users are less likely to be contacted for basic health checks.
Getting started with
Configure and start using this library pack by following these links:
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