L1 checklist
Overview
The L1 checklist helps you check for the most common L1 issues with a single device-specific checklist available directly from the Device View or Amplify.
Expected value
This fully hands-off system crash troubleshooting workflow will:
Enable L1 agents to quickly perform basic health checks, reducing troubleshooting time.
Make the troubleshooting process smoother by helping L1 agents avoid switching between multiple IT tools or contacting end users.
Improve the end-user experience by minimizing user involvement and potential disruption as end-users are less likely to be contacted for basic health checks.
Get started
Configure and start using your packs by following these links:
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