Guides

Organizations still using the standalone version of Adopt should refer to the Adopt (classic) documentation until transitioning to the Infinity-integrated version.

Nexthink Guides, a DEX-powered digital adoption solution, overlays any browser-based application to provide in-app guidance, on-demand training and AI-powered predictive analytics on employee interactions.

Nexthink Guides is available within the Applications module and relies on some of its core capabilities.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Make any software easy to use with in-app guides

Regular updates, new features, and changes in your application portfolio can reduce productivity and hinder adoption if not properly managed.

By overlaying applications with Nexthink Guides, you:

• Eliminate application complexity that slows employees down and impacts productivity.
• Enhance employee satisfaction and digital experience with context-aware, in-app support.
• Streamline software deployment and drive adoption across the organization.
• Maximize software investments by tracking end-to-end application success.

Ultimately, Nexthink Guides enables you to deliver instructional content on demand, giving employees opportunities to learn while completing tasks efficiently.

Get insights into employee-guide interactions

Use Adoption dashboards to gain detailed visibility into user interactions with your in-app guides. This enables you to quickly assess how effective your guides are and identify where support is needed. The Guides-specific metrics, such as guide duration, completion or drop-off rates, allow you to target adoption efforts more precisely, ensuring that guide design and deployment have maximum impact.

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Refer to the Getting started with Guides documentation to better understand the basic components of Guides.