> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-proactive-password-reset-1.md).

# Workflow: Proactive password reset - Microsoft Teams

## Problem <a href="#problem" id="problem"></a>

Password lockouts are common and disruptive, often a leading cause of L1 issues. Employees frequently forget expiring passwords, resulting in lockouts and urgent requests. This leads to numerous tickets and demands considerable IT support time.

## Solution <a href="#solution" id="solution"></a>

This workflow helps automate password expiration reminders to employees on Windows devices through multi-level checks and reminders via Microsoft Teams messages to ensure notification visibility and increase response rates.

With support for both on-premises Active Directory domains and Entra ID environments, the workflow provides a universal way to reduce the disruption caused by expiring passwords and the IT support burden associated with this issue.

## Benefits and outcome

By implementing this workflow, you:

* Orchestrate a standard IT process to save IT support time
* Reduce the risk of unauthorized access to company systems and sensitive information through prompt password changes
* Improve the overall employee experience and reduce frustration by proactively reminding employees of password expirations.

## Getting started with "Proactive password reset - Microsoft Teams"

Configure and start using your packs by following these links:

| <ul><li><a href="/pages/1ZdcdTx9yfT6wNgMSqxb">Usage guide: Proactive password reset - Microsoft Teams</a></li><li><a href="/pages/VYqIZ7WVOA0LGNqvHZyv">Configuration guide: Proactive password reset - Microsoft Teams</a></li></ul> |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |


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