Workflow: Proactive password reset - Microsoft Teams

Problem

Password lockouts are common and disruptive, often a leading cause of L1 issues. Employees frequently forget expiring passwords, resulting in lockouts and urgent requests. This leads to numerous tickets and demands considerable IT support time.

Solution

This workflow helps automate password expiration reminders to employees on Windows devices through multi-level checks and reminders via Microsoft Teams messages to ensure notification visibility and increase response rates.

With support for both on-premises Active Directory domains and Entra ID environments, the workflow provides a universal way to reduce the disruption caused by expiring passwords and the IT support burden associated with this issue.

Benefits and outcome

By implementing this workflow, you:

• Orchestrate a standard IT process to save IT support time

• Reduce the risk of unauthorized access to company systems and sensitive information through prompt password changes

• Improve the overall employee experience and reduce frustration by proactively reminding employees of password expirations.

Getting started with "Proactive password reset - Microsoft Teams"

Configure and start using your packs by following these links:

Usage guide: Proactive password reset - Microsoft Teams Configuration guide: Proactive password reset - Microsoft Teams