Device View
Device View helps IT support teams gain deeper insights into troubleshooting scenarios on a device level. Determine where an issue stems from and get a head start on resolution.
Inspect device properties and activities that span a period of up to 30 days.
Granting permissions for Device view
From the Nexthink web interface, go to Administration > Roles in the main menu:
Select the following permissions under the Diagnostics drop-down:
View device view is the only mandatory permission.
Optional permissions:
View all checklists to view all checklists or map specific checklists to the user role.
Manage all checklists to view all checklists or map specific checklists to the user role.
Select Specific checklists added to this role to granularly manage or revoke permissions for specific custom checklists.
View Diagnostics dashboards
If needed, select the following permissions under the Remote Actions drop-down:
Execute all remote actions to execute any remote action or map specific remote actions to the user role.
If needed, select the following permission under the Investigations drop-down:
Create investigations
If needed, select the following permission under the Applications drop-down:
View all application dashboards to allow users to access Applications dashboards.
If needed, select the following permission under the Collaboration Tools drop-down (Collaboration Experience license from Nexthink):
View all collaboration tools dashboards to allow users to access Collaboration Tools dashboards.
View domain impact on Device View related permissions
The table below shows what users with full and limited View domain access can do, assuming the necessary permissions are enabled.
| Permission | Full access | Limited access |
|---|---|---|
View Device View |
Accessing Device View through Search
Select the Search option from the main menu and start typing the name of the device.
Select the device from the results under Devices.
Click Open device view in the right column.
Accessing Device View through Investigations
Select Investigations from the main menu to create or edit an existing investigation.
Enter an NQL query in the NQL Editor to return a device or a list of devices.
Click on the device name or click on the action menu next to it and select Open device view in a new tab.
NQL example for a device investigation
Return a device with the name "MyDeviceNameExample".
Refer to the NQL documentation for more information about how to write queries.
Using Device View
On the Device View page:
The Timeline tab allows you to explore events in chronological order on the device. Gain further insights using intuitive tooltips and the right-side panel. Additionally, drill down into specific events within timeline sections to gain a detailed view of various activities.
Refer to the Timeline documentation to learn how to use and interpret the timeline.
The Checklists tab provides immediate insights into key device attributes and executable Associated actions specific to a checklist property, mapped to your user role and applicable to the target device.
Refer to the Checklists documentation to learn how to create, use, format and interpret default and custom checklists.
The Network tab allows you to visualize and troubleshoot network-related issues prefiltered to the device in question. The Network tab is aligned to the timeframe selected within the Timeline tab.
Refer to the Network view documentation to learn how to use and interpret the Network view visualization.
Regardless of the tab you choose, on the Device View page:
Use the Device View right-side panel for insightful information and drill-downs, including a remote action and workflow list to execute Actions on a device.
Access the User Overview dashboard for a comprehensive overview of a user's digital experience with dedicated tabs for areas like DEX, application usage and virtual session performance.
Refer to the User Overview documentation for more information
Thresholds for the metrics under Device Performance within the Timeline tab align with DEX score thresholds, meaning you can evaluate how troubleshooting at the device level impacts the DEX score.
Accessing User Overview and device-specific drilldowns
From the Device View page:
Choose one of the following options from the action menu next to the device name in the top-left corner to:
Open device benchmark dashboard.
Diagnose using diagnostics dashboards.
Retrieve all pre-filled investigation queries in a device context.
Choose the Open user overview option from the action menu next to the user name in the top-right corner, to access the User Overview dashboard.
Copy the device or user information if needed.
Using the Device View right-side panel
Depending on the Device View tab you open, the right-side panel displays different content:
When you open the Timeline tab, click the device icon on the right-side panel to view details of selected timeline events.
When you open the Timeline, Checklists, or Network tab, click the Actions icon on the right-side panel to view a list of all remote actions and workflows available for your user role.
Hover over a remote action or workflow to reveal the action menu:
Select View results to navigate to the Investigations page with the remote action or workflow results.
Choose Execute action to run the remote action or workflow on the selected device.
Refer to the Using Device View for call quality issues documentation to learn how to use the Timeline and Checklists tabs to troubleshoot collaboration tools.
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