Workflow: Jamf client continuity

Problem

Jamf is a key management software solution for organizations with a macOS device fleet. It ensures that these devices are up-to-date and compliant with corporate policies. A healthy and running Jamf client must ensure that devices do not pose a security risk to the organization.

Resolving Jamf client issues is challenging for IT departments as it requires a number of manual steps on each affected device, communication with each user, and remote sessions, which affect employees' working hours on affected devices.

Solution

Automate the resolution of Jamf client-related issues with a real-time workflow triggered on Jamf-managed devices that automatically detects and remediates issues.

This workflow is designed to run regularly on all Jamf-managed macOS devices. It silently checks multiple points of Jamf client health, such as:

• The presence of a client.

• Whether it is running or not.

• Whether it is connected to Jamf.

If it detects problems, it can automatically fix most of them and create an ITSM ticket with a summary of the Jamf client's status otherwise. As a result, the system remediates the majority of Jamf client issues. In contrast, the remaining issues are reported via ITSM tickets without IT support needing to discover each case manually.

Benefits and outcome

By implementing this workflow, you:

• Reduce the risk of endpoint compliance and security issues

• Reduce the number of tickets (and associated costs) related to device non-compliance, performance degradation, and other issues

• Save productivity time and reduce IT support costs with automated compliance checks and remediation

Getting started with "Jamf client continuity"

Configure and start using this library pack by following these links:

• Configuration guide: Jamf client continuity

• Usage guide: Jamf client continuity