# Workflow: Jamf client continuity

## **Problem**

Jamf is a key management software solution for organizations with a macOS device fleet. It ensures that these devices are up-to-date and compliant with corporate policies. A healthy and running Jamf client must ensure that devices do not pose a security risk to the organization.

Resolving Jamf client issues is challenging for IT departments as it requires a number of manual steps on each affected device, communication with each user, and remote sessions, which affect employees' working hours on affected devices.

## **Solution**

Automate the resolution of Jamf client-related issues with a real-time workflow triggered on Jamf-managed devices that automatically detects and remediates issues.

This workflow is designed to run regularly on all Jamf-managed macOS devices. It silently checks multiple points of Jamf client health, such as:

* The presence of a client.
* Whether it is running or not.
* Whether it is connected to Jamf.

If it detects problems, it can automatically fix most of them and create an ITSM ticket with a summary of the Jamf client's status otherwise. As a result, the system remediates the majority of Jamf client issues. In contrast, the remaining issues are reported via ITSM tickets without IT support needing to discover each case manually.

## Benefits and outcome

By implementing this workflow, you:

* Reduce the risk of endpoint compliance and security issues
* Reduce the number of tickets (and associated costs) related to device non-compliance, performance degradation, and other issues
* Save productivity time and reduce IT support costs with automated compliance checks and remediation

## **Getting started with "**Jamf client continuity**"**

Configure and start using this library pack by following these links:

* [Configuration guide: Jamf client continuity](https://docs.nexthink.com/platform/library-packs/security-and-compliance/workflow-jamf-client-continuity/configuration-guide-microsoft-teams-assisted-troubleshooting)
* [Usage guide: Jamf client continuity](https://docs.nexthink.com/platform/library-packs/security-and-compliance/workflow-jamf-client-continuity/usage-guide-microsoft-teams-assisted-troubleshooting)