# System crashes

Assess and troubleshoot issues related to system crashes on macOS and Windows devices.

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## Accessing System crashes  <a href="#systemcrashes-accessingthesystemcrashespage" id="systemcrashes-accessingthesystemcrashespage"></a>

To access the **System crashes** dashboard, open **Alerts and Diagnostics** → **Alerts and Diagnostics** from the navigation menu.

{% hint style="info" %}
The page shows detailed information about system crashes for impacted devices over the **Past 7 days**.&#x20;

A device is impacted if at least one system crash occurred during the selected time period.
{% endhint %}

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## Interpreting System crashes <a href="#binaryprofiling-binaryprofilingtable" id="binaryprofiling-binaryprofilingtable"></a>

The **System crashes** dashboard contains the following widgets grouped into the sections:

* **Assess issue**
* **Troubleshoot**

The top banner displays the number of devices for which system crashes have occurred:

Hover over the **Devices with issue** gauge on the right side of the banner to reveal the action menu, and **Drill down to devices—**&#x74;he Investigations page provides more information about impacted devices.

## Assess issue <a href="#systemcrashes-assessissue" id="systemcrashes-assessissue"></a>

From the **Assess issue** section, understand the context and scope of system crashes:

* **System crashes**: View system crashes over a given time period on a line chart. Hover over the line to reveal tooltips with more information.
* **Devices with crashes**: View devices over a given time period on a bar chart. Click on individual bars to reveal tooltips with more information.
* **Technical**: Filter results by technical criteria such as **Operating System**, **Platform**, **Hardware model**, **Virtualization type**, and **Error Code**.
* **Location**: Filter results by geolocation hierarchy. This section is visible only if the Geolocation feature is enabled. You can configure it on the [Product configuration](https://docs.nexthink.com/platform/user-guide/administration/system-configuration/product-configuration) page of the Administration module.
* **Organization**: Filter results by entity and organizational hierarchy.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FAjQfpV2BvwYbQ28Viso7%2Fimage.png?alt=media&#x26;token=83b01394-8821-453a-915b-759cee426121" alt=""><figcaption></figcaption></figure>

## Troubleshoot <a href="#systemcrashes-troubleshoot" id="systemcrashes-troubleshoot"></a>

From the **Troubleshoot** section in the **System crashes** dashboard, you can:

* **Benchmark** system crashes across organizations.
* Identify the **Device model** with the most issues.&#x20;
* Break down **Crash Details** by drivers and files.

### Benchmark <a href="#systemcrashes-benchmark" id="systemcrashes-benchmark"></a>

Compare the weekly percentage of devices with system crashes in your organization against other companies. Benchmark data is collected from all Nexthink cloud customers in all regions.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2F5oVuPJzBZ5FGGik0baRL%2Fimage.png?alt=media&#x26;token=fbdbc1a0-093c-41c3-84a6-e07bd33745cb" alt=""><figcaption></figcaption></figure>

### Device model <a href="#systemcrashes-devicemodel" id="systemcrashes-devicemodel"></a>

Identify the **Device model** with the most issues relevant to system crashes.

* **Device model**: View information about the device model.
* **Crashes**: View the total number of crashes for a given property value.
* **Devices with issue**: View the total number of devices that had a crash.&#x20;

  The percentage is calculated with respect to the total number of devices with the given property value. Hover over the percentage with the teal background to reveal a tooltip with more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FPtP3Y936FY0fEuOvTp0i%2Fimage.png?alt=media&#x26;token=c2a2b121-3b96-4475-94e1-4d54a517afab" alt=""><figcaption></figcaption></figure>

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RELATED LINKS

* [Getting started with Diagnostics](https://docs.nexthink.com/platform/user-guide/alerts-and-diagnostics/getting-started-with-diagnostics)
* [Product configuration](https://docs.nexthink.com/platform/user-guide/administration/system-configuration/product-configuration)