# Alerts and Diagnostics

Nexthink **Alerts and Diagnostics** help IT teams detect and resolve issues before they impact users, by pairing proactive alerting with diagnostics to uncover root causes across devices, applications, and environments.

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The **Alerts and Diagnostics** module is in Nexthink Infinity Workplace Experience. Contact your Nexthink representative.
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## Detect, investigate, and act before users are impacted

Many digital experience issues go undetected until users complain—or worse, productivity drops. Without clear signals or visibility into the root cause, IT teams waste time chasing symptoms.

Nexthink Alerts and Diagnostics enables you to:

* **Detect** issues across single users or entire environments.
* **Visualize** impact by severity, location, or version, and notify the right teams.
* **Diagnose** root causes using key metrics or signals.
* **Prioritize** actions based on scope and recurrence.
* **Respond** to alerted issues with targeted actions or deeper investigations.

Ultimately, Nexthink **Alerts and Diagnostics** empower IT teams to identify issues earlier, act faster, and focus their efforts where they have the greatest impact on users.

***

Refer to the [getting-started-with-alerts](https://docs.nexthink.com/platform/user-guide/alerts-and-diagnostics/getting-started-with-alerts "mention") and [getting-started-with-diagnostics](https://docs.nexthink.com/platform/user-guide/alerts-and-diagnostics/getting-started-with-diagnostics "mention") pages to explore setup and usage.


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