License
Nexthink administrators can view Nexthink license information on the License page of the Administration module.
The page view varies based on the assigned license—Workplace Experience or VDI Experience. For more details on Infinity products, licensing, and related thresholds and limits, refer to the Infinity Products documentation and the Nexthink Infinity thresholds and limits overview documentation.
Accessing the License page
Select Administration from the main menu.
Click License in the System Administration section of the navigation panel.
License summary
The banner shows a summary of your Nexthink license status, including:
License status: See if the license status is valid.
End date: View the expiration date of the license.
Type: See the type of license assigned to your organization. The license types are:
Commercial
Demo
Evaluation
Customer ID: View your customer ID. This is your Nexthink cloud instance link and is required when contacting Nexthink.
Consumption and allocation
Instance licensed for Workplace Experience
When the Workplace Experience license is assigned, the banner shows device consumption and allocation, broken down into Endpoints, Servers and Thin clients.
The system counts one seat for each device in the database. If the device is no longer present in the database due to an expired data retention period the associated seat is released.
In Administration > Data management, increasing Inventory data retention from 30 days, to 60 or 90 days, can impact the license count because devices not used in over a month still occupy one seat.
To free up seats, remove obsolete devices from the system in Administration > Data management > Deletion. Refer to the Data deletion documentation for more information.
Instance licensed for VDI Experience
Under the VDI Experience license, licensing is based on sessions rather than devices. Therefore, the banner displays consumption and allocation broken down into Endpoints, Servers, Thin Clients, and Sessions.
Device consumption
To exclude devices for which VDI session events are reported, the Collector version on these devices should be 25.4.x or higher.
The system counts one seat for each device in the database, excluding those for which VDI session events are reported. If the device is no longer present in the database due to an expired data retention period, the associated seat is released.
In Administration > Data management, increasing Inventory data retention from 30 days, to 60 or 90 days, can impact the license count because devices not used in over a month still occupy one seat.
To free up seats, remove obsolete devices from the system in Administration > Data management > Deletion. Refer to the Data deletion documentation for more information.
Session consumption
Session consumption is determined by measuring the highest number of concurrent sessions used in each desktop pool over a 24-hour period based on the Nexthink instance time zone.
For each day, Nexthink sums the peak concurrent sessions across all pools. Then Nexthink identifies the highest daily total from the past seven days to calculate the reported session usage. In other words, each day Nexthink:
Finds the peak number of sessions running simultaneously in each desktop pool.
Adds the peaks from all pools to get a daily total.
Takes the highest daily total from the last 7 days to display this the session usage.
Example
Imagine a customer with a Virtual Desktop Infrastructure (VDI) split into two pools by geography: London and Sydney.
For each day, Nexthink calculate:
The peak concurrent sessions in London
The peak concurrent sessions in Sydney
The sum of those peaks as the daily total
At the end of the week, Nexthink identifies the highest daily total, which becomes the reported session consumption.
In this example, the highest daily total is 1520 sessions (recorded on Thursday). Therefore, the session usage shown will be 1520 sessions.
Since Thursday’s total of 1520 sessions is the highest in the past week, this is the figure used for reporting.
Product and extra volumes expiration date
Find all licenses related to product expansions and extra volumes in the Product expiration date table and the Extra volumes expiration date table. The tables are organized by Product/Extra volumes name and Expiration date, with information about how many days remain until a license expires.
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