Infinity Products

Find the Nexthink Infinity products on this page. To learn more about how Nexthink Infinity can help your organization, contact your Nexthink representative and schedule a demo.

Workplace | VDI | Mobile Experience

Workplace Experience, VDI Experience and Mobile Experience are the three Core Nexthink products powered by Nexthink Infinity, the leading digital workplace observability and automation platform. They deliver unparalleled visibility across all environments so IT teams can continuously diagnose and fix digital workplace issues for productivity and resource optimization.

Expedite tactical troubleshooting

From applications crashing to network connection failures and the dreaded blue screen, Nexthink helps customers go from proactive incident identification to automated fixes in minutes.

Drive strategic initiatives

Digital transformation is and will continue to be a top priority for IT Teams. Nexthink provides customers with the insights needed to optimize hardware lifecycles, reclaim unused SaaS licenses, and implement operating system migrations.

Deliver on core KPIs

Nexthink provides tangible value to contribute back to the business and hit key leadership priorities. Lowering MTTR and driving digital transformation leads to cost reduction, time savings, improved sustainability, increased employee productivity and more.

Nexthink Workplace Experience delivers continuous insight into the condition and performance of employee devices.

It tracks system behavior, connectivity, and application interactions in real time, enabling teams to pinpoint degradation, evaluate its effect on users, and implement swift, lasting corrections.

Nexthink VDI Experience provides real-time visibility into virtual desktop infrastructure (VDI) performance and user experience.

Continuously monitor every aspect of VDI sessions to quickly identify issues, understand their impact, and resolve them—fast and permanently.

Nexthink VDI Experience enables the Desktop Virtualization module in the Nexthink Infinity user interface.

As mobile devices become essential for work, IT needs better visibility and control. Nexthink Mobile Experience extends DEX to company-managed and bring-your-own (BYO) devices, delivering unified insights across the entire mobile estate.

By tracking device health, connectivity, and usage, IT can detect issues early, optimize performance, and keep employees productive wherever they work.

Amplify

Nexthink Amplify is an easy-to-install, platform-agnostic browser plugin that unleashes the power of Nexthink into any service desk tool: see context fast, diagnose with checklists and take actions remotely.

L1 agents can close tickets faster and escalate less, leading to massive reductions in average handling time (AHT), mean time to resolution (MTTR), and overall efficiency gains in service desk operations.

Refer to the Amplify documentation for more information.

Application Experience

Nexthink Application Experience gives comprehensive visibility into the performance, reliability and adoption of all applications, ensuring a positive digital experience and cost-effective digital transformation projects.

Optimize performance

Application Experience provides a single pane of glass that IT teams need for all applications, no matter the type, to ensure the fastest possible cross-team remediation.

Triage issues - Reduce tickets

Application telemetry with advanced AI analytics and diagnostics immediately routes issues to the right team in context, eliminating blame games to accelerate issue resolution.

Drive faster adoption

Gain clear visibility into application usage to align with employee needs and optimize licensing. Understand in-app employee interactions to deliver targeted education and accelerate adoption.

Nexthink Application Experience enables the Application module in the Nexthink Infinity user interface.

AI Drive

Nexthink AI Drive provides actionable visibility into how generative AI tools are used across your organization—transforming AI adoption into measurable business value. Ultimately, AI Drive enables you to move fragmented experimentation to outcome-driven AI strategies.

Uncover AI usage across your organization

AI Drive reveals how generative AI tools are used across your environment, including unapproved or shadow applications.

Gain visibility into which tools employees adopt, where usage is growing, and where unmanaged risk may exist. This enables you to support innovation while maintaining control.

Turn AI adoption into measurable business value

Track adoption patterns, identify champions, and detect areas of friction. Measure employee-perceived time and feedback to understand whether AI investments drive real productivity gains.

Benchmark and scale what works

AI Drive benchmarks your AI adoption against industry peers to help you evaluate your competitive position.

With clear AI-powered insights and recommendations, you can reinforce successful use cases, prioritize high-impact tools, and deprioritize investments that do not deliver results. This ensures AI initiatives align with real business outcomes.

Nexthink AI Drive enables the AI Tools module in the Nexthink Infinity user interface. Refer to the AI Tools documentation.

Collaboration Experience

Nexthink Collaboration Experience delivers comprehensive visibility into the call quality issues affecting DEX by monitoring leading collaboration applications, such as Microsoft Teams and Zoom.

Quickly detect, isolate, and remediate call quality issues using pre-built dashboards and alerts.

Session context visibility

Prevent issues, speed up resolutions and inform vendor relationships with comprehensive visibility into all aspects of employee session experience.

Speed issue resolution

Enable IT to route issues instantly with full context, speeding resolution. Combine application and session telemetry with device, configuration, and network data using AI analytics and diagnostics.

Proactive assurance

Identify and resolve potential employee performance and availability issues while using collaboration tools long before employee sessions are impacted.

Speed issue resolution

Enable IT to route issues instantly with full context, speeding resolution. Combine application and session telemetry with device, configuration, and network data using AI analytics and diagnostics.

Proactive assurance

Identify and resolve potential employee performance and availability issues while using collaboration tools long before employee sessions are impacted.

Nexthink Collaboration Experience enables the Collaboration Tools module in the Nexthink Infinity user interface. Refer to the Collaboration Tools documentation.

Employee Engagement

Employee Engagement supports two-way communication to notify and assist users while collecting feedback. Cut through the digital workplace noise with attention-grabbing messages that employees respond to.

Scale proactive self-help

Automatically send targeted one-click self-help messaging to all impacted employees to fix employee issues before they realize they have them.

Notify and inform

When an incident occurs, such as an outage or company update, rapidly notify impacted employees with timed and targeted pop-up notifications they can’t miss.

Collect employee feedback

Solve problems employees care about. Understand employee needs by engaging them in a campaign. Collect feedback in real-time, but never during a presentation or important meeting.

Nexthink Employee Engagement enables the Campaigns module in the Nexthink Infinity user interface.

Experience Central

Experience Central offers a strategic view of employee digital experience to guide IT improvements.

IT leaders can now measure, govern, and make well-informed strategic decisions to optimize their IT teams and workplace technologies and processes and maximize employee digital experience, reduce costs, and improve IT reputation.

Prevent issues proactively

Continuous and deep view into every aspect of Digital Employee Experience (DEX) enables IT Teams to see, diagnose, and fix issues, reduce costs, and improve employee productivity.

Best practice DEX

Continuous and rapid DEX visibility gives IT leaders the data to identify and replicate organizational DEX best practice successes, speed cost savings, and productivity gains.

Manage what matters

Ranked views of the most urgent issues help IT leaders focus where it matters most by answering: Where do I stand? What should I improve? Where should I invest?

Nexthink Experience Central enables the Digital Experience module in the Nexthink Infinity user interface.

Flow

Nexthink Flow enables IT teams to automate detection, orchestration, and remediation across their digital workplace using real-time signals and a low-code visual designer. Flow connects Nexthink data, remote actions, and third-party systems into structured, repeatable workflows that run reliably at scale.

Eliminate manual effort, standardize responses, and resolve issues faster by orchestrating deterministic actions across tools and teams—freeing capacity for more strategic initiatives.

Automate IT workflows at scale

Nexthink Flow lets IT teams automate detection, orchestration, and remediation using real-time signals and a low-code visual designer. Workflows run consistently at scale to reduce manual effort.

Orchestrate actions across systems

Flow connects Nexthink data, remote actions, and third-party tools into structured workflows. This standardizes responses across devices, applications, and IT systems.

Resolve issues faster and proactively

Flow triggers workflows in real time, on schedules, or through integrations to automate repeatable fixes. This shortens resolution time and frees teams to focus on higher-value work.

Nexthink Flow enables the Workflows module in the Nexthink Infinity user interface.

Guides

Nexthink Guides simplifies digital adoption and drives transformation by embedding contextual guidance directly into web applications. It reduces complexity and enables real-time support.

As a DEX-powered digital adoption solution, Nexthink Guides enables teams to monitor application success, boost productivity, and maximize software investments.

Embed contextual guidance in applications

Nexthink Guides enables contextual guidance or overlays directly into web applications to help employees complete tasks and adapt to change in real time.

In-app guides reduce complexity and provide support without disrupting the employees' workflow.

Monitor guide engagement and adoption

Guides provide visibility into how employees engage with in-app guidance, including usage and completion. These insights help teams understand effectiveness, identify friction, and track adoption over time.

Create and deploy in-app guidance faster

Guides simplify content creation by capturing actions in applications and suggesting steps as you build guides. This reduces authoring effort and helps teams create and update guidance more efficiently.

Refer to the Guides documentation for more information.

Spark

Nexthink Spark is the first personal IT agent for employees. Built on the Nexthink Infinity platform, Spark brings together live DEX context, IT knowledge, and governed actions to enable a zero-ticket support model with full IT control and visibility.

Act as the autonomous IT front line

Spark operates as the first line of IT support, autonomously handling common Level-1 issues using IT-approved actions. This reduces ticket volume and accelerates resolution without manual intervention.

Spark triggers context-rich escalations only when human intervention is required.

Resolve issues instantly for employees

Spark uses DEX telemetry, full endpoint context, and IT knowledge to diagnose and resolve IT issues as they occur. Employees get immediate support and resolution through service chats.

Maintain full IT control and visibility

Spark runs only within IT-defined guardrails, with every interaction and action logged. IT teams retain complete visibility, governance, and control while Spark continuously improves with every interaction.

Refer to the Spark documentation for more information.