Using Session view
The Session view dashboard allows you to identify issues within a specific session on a granular level.
Virtual Desktop Infrastructure (VDI) clients can access a session on multiple physical devices—first from a workplace device in an office, and later, on a personal device at home. Therefore, each session can contain one or more physical client devices.
Session view assists you in understanding these complicated network relationships and also provides detailed metrics and visualizations to show how issues have formed into patterns over time.
The following tabs are available in the Session view dashboard:
Timeline displays a chart of events to pinpoint when specific issues occurred.
Executions displays all binary executions in the session.
Connections displays a visualization of the network connection between the VM and backend systems.
Accessing Session view
To access Session view, select the specific session from the Session list available on the Sessions overview page. Refer to Accessing Session view and Device view for more information.
Find basic information about a session at the top of each tab in Session view, such as:
Username
Client device name
VM name
Session status
Session duration
Desktop pool
Environment name
Running remote actions and workflows
Open the right-side panel to access remote actions and workflows that are available for the session.
Run remote actions and workflows on client machines, VMs, or both, based on the target configuration of the remote action or workflow.
Timeline
Within the Timeline tab, view various health-related metrics to correlate how client devices interacted with a session, in a selected timeframe. This helps you understand how events evolved in the selected session from end to end.
Use the calendar button to set the date and time shown on the timeline.
Use the magnifying glass icon to zoom in on a timeline and see issues more granularly. When you zoom in on a timeline, selected metric graphs also zoom in.
Select the home icon to reset the zoom on all timelines.
Activity
The activity section shows:
State of the session
When the client logged on for the first time
How long each client was using the session
When the session ended
A list of devices that have connected to the session
Health
Health shows indicator metrics for a session on a timeline, allowing you to correlate events with client activity. The top line next to Health shows an aggregate of every health group metric for every time bucket, based on the lowest-rated metric.
Metrics
Select a metric from the drop-down list to view a line chart which shows how the metric has changed over time. Run remote actions to remedy the issue.
Responsiveness shows how fast applications in the session respond to user input.
Endpoint processor shows the CPU usage on endpoint devices.
Remoting latency shows how latency round-trip time (RTT) evolved to detect, for example, network latency issues and failed requests.
VM processor shows the CPU usage on VMs.
VM storage shows the virtual storage usage on VMs.
VM memory shows the memory usage on VMs.
Add additional metrics in the Select metric to add drop-down menu to correlate with default metrics. The drop-down menu contains all metrics, independent of the selected health group.
Insights
AI-generated insights help you by bringing the context of the session into view to detect patterns faster for a shorter MTTR. They allow you to see how other users and VMs affect the selected session.
To get AI-generated insights about the session health:
Select the magnifying glass icon on the right-side panel.
Select a health event on the timeline.
Executions
The Executions tab provides a list of all binary executions in the current session.
Action menu
In the Binary -> Name column, select the action menu on the right side of the selected binary to:
Diagnose execution crashes or high CPU usage
Open a new contextual investigation to Retrieve all connected devices, users, or events
Open a different action menu in the following columns:
CPU time
Memory used
Page faults
Incoming traffic
Outgoing traffic
Number of freezes
In this menu, select Drill down to, to open a new contextual investigation to further diagnose and remediate issues using remote actions.
Connections
The Connections tab includes a Network view visualization of connection.events data and metrics specific to connections between the VM and backend system in the session.
See the Network view documentation to learn how to uncover network issues with this interactive map and timeline.
Properties
The Properties tab provides you with a summary of the most important properties of:
The selected Session
Every Client connected to the session
Every Virtual machine in the session
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