Configuration guide: Windows 365 essentials

Prerequisites

This library pack contains content from the following required expansion products:

Some of these products offer default access to their respective content and can still be used without expansion products.

Refer to the Nexthink Infinity thresholds and limits overview documentation for more information about default thresholds for expansion products.

Included content and dependencies

This library pack contains the following content and dependencies:

Content type
Name
Description

Dashboards

Windows 365 monitoring

Monitor the health and availability of Windows 365 machines by identifying performance issues, stale VMs, or registration failures that impact user experience.

Monitors

High percentage of disconnected sessions per desktop pool

Identifies frequent or unexpected drops.

High CPU usage per desktop pool

Flags potential performance bottlenecks.

High average latency per VDI client location

Highlights network-related delays by region.

High number of sessions per virtual machine

Prevents resource overutilization.

Remote actions

Invoke restart of session host

Restarts the host machine, by effectively restarting all user sessions.

Invoke update GPO computer policy

Refreshes Group Policy settings on the host machine by executing the gpupdate command at the system level.

Invoke update GPO user policy

Triggers a user-level Group Policy refresh for the currently logged-in user using the command gpupdate /target:user /force.

Invoke end process

Can be used to terminate a process which is running within a user session on a Windows device.

Log off VDI session

Logs off an active Virtual Desktop Infrastructure (VDI) session on a Windows VDI.

Get Microsoft AVD registration details

Retrieves essential details about the Micorosoft ????, providing administrators with a clear overview of the ????

Custom fields

AVD reboot health

Indicates the reboot health of a device based on the 'Days since last reboot'

Configuring Microsoft AVD essentials

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

Follow these steps to install and configure content:

Step 1 - Configure remote action(s)

  1. From the main menu, navigate to the Remote Actions > Manage remote action page.

  2. Review and edit your remote actions.

Nexthink recommends the following configurations for these remote actions:

Name
Trigger Schedule
Parameters to edit

Invoke restart of session host

Triggered on demand to resolve issues

Invoke update GPO computer policy

Triggered on demand to resolve issues

Invoke update GPO user policy

Triggered on demand to resolve issues

Invoke end process

Triggered on demand to resolve issues

Log off VDI session

Triggered on demand to resolve issues

Get Microsoft AVD registration details

Scheduled locally on VMs

Device identification for schedule:

devices
| where virtualization.desktop_broker in [ azure_virtual_desktop, windows_365 ]

Step 2 - Configure monitors

To install and (partially) configure content:

  1. From the main menu, navigate to the Alerts & Diagnostics > Manage alerts page.

  2. Review and edit your monitors.

  3. For each monitor:

    • The Scheduling frequency cannot be modified, like many other configuration fields.

    • If required, set additional Trigger conditions and refine the VDI monitor thresholds within the monitor configuration page. Refer to the table below.

    • Additionally, customize Filters, Priority, and Notifications for each VDI monitor.

Name
Scheduling Frequency
Trigger conditions to edit

High average latency per VDI client location

Real time

  1. Average network latency (Default - moderate increase)

  2. Percentage of events with high latency (Default >= 20%)

High CPU usage per desktop pool

Real time

  1. Average CPU queue length (Default - moderate increase)

  2. Percentage high queue length (Default >= 20%)

High number of sessions per virtual machine

Scheduled, 15 minutes

Sessions per virtual machine (Default >= 20)

High percentage of disconnected sessions per desktop pool

Scheduled, 15 minutes

Percentage of disconnected sessions (Default >= 40%)

Step 3 - Configure custom fields

  1. From the main menu, navigate to the Administration > Custom fields page.

  2. Check and customize the rule criteria for each custom field.

  3. Edit the NQL queries if necessary to suit your environment and reboot policies.

  4. Nexthink recommends the following settings:

Name
NQL ID
Rule name
Object
NQL query

AVD reboot health

avd_reboot_health

Good Average Poor

device

devices
| where virtualization.desktop_broker in [ azure_virtual_desktop, windows_365 ] and ((virtualization.type in [shared, pooled] and boot.days_since_last_full_boot <= 1) or (virtualization.type in [personal] and boot.days_since_last_full_boot <= 5))

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