Infinity Products
Workplace | VDI | Mobile Experience
Workplace Experience, VDI Experience and Mobile Experience are the three core Nexthink products powered by Nexthink Infinity, the leading digital workplace observability and automation platform. They deliver unparalleled visibility across all environments so IT teams can continuously diagnose and fix digital workplace issues for productivity and resource optimization.
Expedite Tactical Troubleshooting
From applications crashing to network connection failures and the dreaded blue screen, Nexthink helps customers go from proactive incident identification to automated fixes in minutes.
Drive Strategic Initiatives
Digital transformation has and will continue to be a top priority for IT Teams. Nexthink gives customers the insights needed to optimize hardware lifecycles, reclaim unused SaaS licenses, implement operating system migrations and so much more.
Deliver On Core KPIs
Nexthink provides tangible value to contribute back to the business and hit key leadership priorities. Lowering MTTR and driving digital transformation leads to cost reduction, time savings, improved sustainability, increased employee productivity and more.
Nexthink Workplace Experience delivers continuous insight into the condition and performance of employee devices. It tracks system behavior, connectivity, and application interactions in real time, enabling teams to pinpoint degradation, evaluate its effect on users, and implement swift, lasting corrections.
Nexthink VDI Experience provides real-time visibility into virtual desktop infrastructure (VDI) performance and user experience.
Continuously monitor every aspect of VDI sessions to quickly identify issues, understand their impact, and resolve them—fast and permanently.
As mobile devices become essential for work, IT needs better visibility and control. Nexthink Mobile Experience extends DEX to company-managed and bring-your-own (BYO) devices, delivering unified insights across the entire mobile estate.
By tracking device health, connectivity, and usage, IT can detect issues early, optimize performance, and keep employees productive wherever they work.
Adopt
Nexthink Adopt simplifies digital adoption and drives transformation by embedding contextual guidance directly into web applications, reducing complexity and enabling real-time support.
As a DEX-powered digital adoption solution, Nexthink Adopt enables monitoring application success, boost productivity, and maximize the value of their software investments.
Amplify
Nexthink Amplify is an easy-to-install, platform-agnostic browser plugin that unleashes the power of Nexthink into any service desk tool: see context fast, diagnose with checklists and take actions remotely.
L1 agents can close tickets faster and escalate less, leading to massive reductions in average handling time (AHT), mean time to resolution (MTTR), and overall efficiency gains in service desk operations.
Application Experience
Nexthink Application Experience gives comprehensive visibility into the performance, reliability and adoption of all applications, ensuring a positive digital experience and cost-effective digital transformation projects.
Optimize performance
Application Experience provides a single pane of glass that IT teams need for all applications, no matter the type, to ensure the fastest possible cross-team remediation.
Triage issues - Reduce tickets
Application telemetry with advanced AI analytics and diagnostics immediately routes issues to the right team in context, eliminating blame games to accelerate issue resolution.
Drive faster adoption
Gain clear visibility into application usage to align with employee needs and optimize licensing. Understand in-app employee interactions to deliver targeted education and accelerate adoption.
Collaboration Experience
Nexthink Collaboration Experience delivers comprehensive visibility into the call quality issues affecting DEX by monitoring leading collaboration applications, such as Microsoft Teams and Zoom.
Quickly detect, isolate and remediate call quality issues using pre-built dashboards and alerts.
Session context visibility
Prevent issues, speed up resolutions and inform vendor relationships with comprehensive visibility into all aspects of employee session experience.
Speed issue resolution
Enable IT to route issues instantly with full context, speeding resolution. Combine application and session telemetry with device, configuration, and network data using AI analytics and diagnostics.
Proactive assurance
Identify and resolve potential employee performance and availability issues while using collaboration tools long before employee sessions are impacted.
Employee Engagement
Employee Engagement supports two-way communication to notify and assist users while collecting feedback. Cut through the digital workplace noise with attention-grabbing messages that employees respond to.
Scale proactive self-help
Automatically send targeted one-click self-help messaging to all impacted employees to fix employee issues before they realize they have them.
Notify and inform
When an incident occurs, such as an outage or company update, rapidly notify impacted employees with timed and targeted pop-up notifications they can’t miss.
Collect employee feedback
Solve problems employees care about. Understand employee needs by engaging them in a campaign. Collect feedback in real-time, but never during a presentation or important meeting.
Experience Central
Experience Central offers a strategic view of employee digital experience to guide IT improvements.
IT leaders can now measure, govern, and make well-informed strategic decisions to optimize their IT teams and workplace technologies and processes and maximize employee digital experience, reduce costs, and improve IT reputation.
Prevent issues proactively
Continuous and deep view into every aspect of Digital Employee Experience (DEX) enables IT Teams to see, diagnose, and fix issues, reduce costs, and improve employee productivity.
Best practice DEX
Continuous and rapid DEX visibility gives IT leaders the data to identify and replicate organizational DEX best practice successes, speed cost savings, and productivity gains.
Manage what matters
Ranked views of the most urgent issues help IT leaders focus where it matters most by answering: Where do I stand? What should I improve? Where should I invest?
Flow
Nexthink Flow provides continuous, real-time AI-powered data to automate detection, communication, integration, and remediation—using a low-code visual designer for workflow setup.
Flow solves complex, time-consuming IT issues, freeing EUC teams to focus on more strategic work.
Use Low-Code Visual Designer
Empower L1 and L2 agents to build step-by-step workflows using a low-code visual designer. Drag-and-drop functionality cuts coding time, errors, and inefficiencies.
Help Employees Faster
Respond faster with smart workflows using unlimited triggers and powerful remote actions & integrations—driven by full workplace visibility. Rely on end-to-end workflows to continuously monitor and adjust the modern workplace in real time.
Make Decisions Dynamically
Identify and resolve issues with multi-step automated workflows, minimizing manual effort. Trigger Nexthink workflows using dynamic schedules or event-based API calls—no employee intervention needed.
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