Tracking specific guide usage

The Guide details dashboard shows how employees interact with the individual steps of a specific guide. It includes metrics for engagement with tooltips, media, and step progression—helping you assess which parts of the guide capture attention and where users may disengage.

To track the usage of a specific guide:

1. Open to Applications from the main navigation.

2. From the main menu, select the web application with active guides.

3. Open the Adoption tab and go to the Guides table.

4. Click the target Guide name hyperlink to open the guide-specific dashboard.

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Guide-specific usage overview

The top section of the guide-specific dashboard offers an overview that focuses on these metrics:

• Employees: Number of users across the current tenant.

• Guides started manually: Number of times your selected guide has been started over the selected time period.

• Engagement: Measures the percentage of time employees complete at least one step of this guide. The system excludes single-step guides from this metric.

• Completion rate: Number of times employees have fully completed this specific guide. When the last step of a guide appears, it counts towards this metric without requiring employee interaction.

• Drop-off rate: Measures the percentage of guide-specific executions where employees complete at least one step—showing Engagement—but then choose to close the guide without finishing it. The system excludes from this metric guides closed at the very first step.

• Average guide duration: Average time spent by employees completing this guide. This is calculated based on all guide interaction metrics rather than guide completion.

Use the line chart to visualize started guides over time and key pages usage time per employee.

Guide steps table

The Guide steps table details engagement data on the walkthrough steps, media steps or tooltips specific to the selected guide.

• Tooltips are considered a single step.

• Each page displayed in a media-type guide is considered a step.

This widget lists step-related breakdowns over the selected time period, including:

• Rank measured by an aggregation of all engagement data.

• Step type. This can be a step, decision or action.

• Step names. These are generated based on the first sentence in the content.

• Number of views for the specific step.

• Drop-off rate per step.

• Average Duration of time spent by employees interacting with the step.

Interpreting user engagement rates

When analyzing user engagement rates, consider:

• A low Engagement rate indicates the need to improve employee targeting rather than revising the guide content. Users exiting at the first step likely means the guide targets employees who find the content irrelevant.

• A high Drop off rate helps identify problematic guide steps that may be unclear or too complex, requiring content improvements to enhance guide effectiveness.

• The Drop off rate and Completion rate do not add up to 100%, as they are not complementary.

The table below breaks down how Nexthink calculates the user engagement rates—for a 10-step guide:

Key pages breakdowns

View guide-related data per key pages configured for the web application:

• Number of Users.

• Number of Started guides, meaning user-guide interaction and execution.

• Number of Targeted guides, meaning the guide was made available to the user.

Filtering dashboard data

Apply filters to focus the data on a specific application or guide. You can filter by:

• Time period: From the upper right side of the dashboard, select a time period from which the dashboard displays relevant data.

  • If you filter by a period longer than the last 7 days, you can sort by week and day.

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