ServiceNow - Asset management connector thinklet
Last updated
Last updated
Configure ServiceNow - Incident management connector thinklets to take specific actions within your workflow.
Get user details by email address retrieves detailed user data.
The ServiceNow - Asset management connector thinklet relies on the Table sys_user GET API endpoint.
Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.
User email address
Outputs: View the outputs of the connector thinklet.
User ID (UserID)
User name (UserName): ServiceNow username
Enable MFA (EnableMultifactorAauthn): Enable multifactor authentication
VIP (VIPUser)
Password needs reset (PasswordNeedsReset)
Get user details by user ID retrieves detailed user data.
The ServiceNow - Asset management connector thinklet relies on the Table sys_user GET API endpoint.
Example of thinklet setup:
Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.
ServiceNow user ID
Outputs: View the outputs of the Connector thinklet.
User email address (UserEmailAddress)
User name (UserName): ServiceNow username
Enable MFA (EnableMultifactorAauthn): Enable multifactor authentication
VIP (VIPUser)
Password needs reset (PasswordNeedsReset)
Get device details by device name retrieves detailed device data.
The ServiceNow - Asset management connector thinklet relies on the Table cmdb_ci_computer GET API endpoint.
Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.
Device ID
Outputs: View the outputs of the connector thinklet.
Computer ID (ComputerID): ServiceNow computer ID
Purchase date (PurchaseDate)
Warranty expiration date (WarrantyExpirationDate)
Owned by ID (OwnedByID)
Assigned to ID (AssignedToID)
Managed by ID (ManagedByID)
Asset ID (AssetID)
Life cycle stage (LifeCycleStage): Defective, Deploy, End of Life, Inventory, Missing, Operational, Purchase
Get device details by device ID retrieves detailed device data.
The ServiceNow - Asset management connector thinklet relies on the Table cmdb_ci_computer GET API endpoint.
Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.
Device ID
Outputs: View the outputs of the Connector thinklet.
Computer name (ComputerName): ServiceNow computer name
Purchase date (PurchaseDate)
Warranty expiration date (WarrantyExpirationDate)
Owned by ID (OwnedByID)
Assigned to ID (AssignedToID)
Managed by ID (ManagedByID)
Asset ID (AssetID)
Life cycle stage (LifeCycleStage): Defective, Deploy, End of Life, Inventory, Missing, Operational, Purchase
Get hardware asset details by CI ID retrieves detailed hardware asset data. This data can be integrated into a workflow to, for instance, verify the status of an asset and initiate actions exclusively for those in an In use state.
The ServiceNow - Asset management connector thinklet relies on the Table alm_hardware GET API endpoint.
Example of thinklet setup:
Parameters
Configuration Item ID (ConfigurationItemID)
Outputs
State (State) - Hardware asset state— 1- In use, 2- On order, 3- In maintenance, 6- In stock, 7- Retired, 8- Missing, 9- In transit, 11- Build
Substate (Substate) - Current substate of the asset dependent on State
Display name (DisplayName)
Hardware asset ID (HardwareAssetID)
Serial number (SerialNumber)
Refer to the Configuring connector thinklets documentation for more information about connector thinklets.
