ServiceNow - Asset management

This page outlines actions to select when configuring Thinklets with ServiceNow - Asset Management.

Action: Get user details by email address

The Nexthink Workflow connector Thinklet Get user details by email address, retrieves detailed user data. The Thinklet relies on the Table sys_user GET API endpoint.

Parameters

  • User email address

Outputs

  • User ID (UserID)

  • User name (UserName): ServiceNow username

  • Enable MFA (EnableMultifactorAauthn): Enable multifactor authentication

  • VIP (VIPUser)

  • Password needs reset (PasswordNeedsReset)

Action: Get user details by user ID

The Nexthink Workflow connector Thinklet Get user details by user ID, retrieves detailed user data. The Thinklet relies on the Table sys_user GET API endpoint.

Example of Thinklet setup:

Parameters

  • ServiceNow user ID

Outputs

  • User email address (UserEmailAddress)

  • User name (UserName): ServiceNow username

  • Enable MFA (EnableMultifactorAauthn): Enable multifactor authentication

  • VIP (VIPUser)

  • Password needs reset (PasswordNeedsReset)

Action: Get device details by device name

The Nexthink Workflow connector Thinklet Get device details by device name, retrieves detailed device data. The Thinklet relies on the Table cmdb_ci_computer GET API endpoint.

  • Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.

    • Device ID

  • Outputs: View the outputs of the Connector Thinklet.

    • Computer ID (ComputerID): ServiceNow computer ID

    • Purchase date (PurchaseDate)

    • Warranty expiration date (WarrantyExpirationDate)

    • Owned by ID (OwnedByID)

    • Assigned to ID (AssignedToID)

    • Managed by ID (ManagedByID)

    • Asset ID (AssetID)

    • Life cycle stage (LifeCycleStage): Defective, Deploy, End of Life, Inventory, Missing, Operational, Purchase

Action: Get device details by device ID

The Nexthink Workflow connector Thinklet Get device details by device ID, retrieves detailed device data. The Thinklet relies on the Table cmdb_ci_computer GET API endpoint.

  • Parameters: Configure the data used as parameters for this action. Hover over the tooltip icon for more information on how the parameter is mapped and what data is required.

    • Device ID

  • Outputs: View the outputs of the Connector Thinklet.

    • Computer name (ComputerName): ServiceNow computer name

    • Purchase date (PurchaseDate)

    • Warranty expiration date (WarrantyExpirationDate)

    • Owned by ID (OwnedByID)

    • Assigned to ID (AssignedToID)

    • Managed by ID (ManagedByID)

    • Asset ID (AssetID)

    • Life cycle stage (LifeCycleStage): Defective, Deploy, End of Life, Inventory, Missing, Operational, Purchase

Action: Get hardware asset details by CI ID

The Nexthink Workflow connector Thinklet Get hardware asset details by CI ID, retrieves detailed hardware asset data. This data can be integrated into a workflow to, for instance, verify the status of an asset and initiate actions exclusively for those in an "In use" state. The Thinklet relies on the Table alm_hardware GET API endpoint.

Example of Thinklet setup:

Parameters

  • Configuration Item ID (ConfigurationItemID)

Outputs

  • State (State) - Hardware asset state (1 - “In use”, 2 - “On order", 3 - "In maintenance", 6 - "In stock", 7 - "Retired", 8 - "Missing", 9 - "In transit", 11 - "Build")

  • Substate (Substate) - Current substate of the asset dependent on State

  • Display name (DisplayName)

  • Hardware asset ID (HardwareAssetID)

  • Serial number (SerialNumber)

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