Page loads

The new web application dashboards are in technical preview. Features and usability may change before the General Availability (GA) release.

Refer to the Old vs. new web applications dashboards documentation for more information.

Slow performance is a common employee complaint that can stem from the device, network, infrastructure, or application. With software as a service (SaaS) apps, the issue might also lie outside the company’s network.

The Page Loads dashboard uses the Frustrating page loads metric to surface the most problematic web apps. Page Loads supports troubleshooting through breakdowns, bar charts, and a device-level pop-up.

Refer to Understanding the Page loads metric documentation for more details on soft and hard navigation estimations.

Leveraging Page loads Insights

The system displays the ✦ sparkles icon to indicate AI-generated content or insights.

AI is evolving rapidly and delivering great insights, but it can still make mistakes. Nexthink recommends validating your results to ensure accuracy and support informed decision-making.

The Insights panel on the right uses an algorithm to highlight the most frustrating pages by quantifying impact, identifying possible root causes, and evaluating backend, network, and client times. When you select a different time frame, you may see different insights.

For deeper analysis:

Open the Insights right-side panel suggests relevant Investigations drill-downs.
Alternatively, use the Investigate more right-side panel, which offers predefined drill-down options. These links direct you to investigation results that are relevant to the current dashboard context.

Nexthink provides insights for Key pages and collected URLs defined in the web application configuration.

If the system cannot find any insights, it displays a No insights found! message in the Insights panel.

Interpreting the Page loads dashboard

The Page loads dashboard contains the following widgets grouped into the sections:

Refer to Understanding the Page loads metric documentation for more details on soft and hard navigation estimations.

Performance

The Performance section presents an overview of the application in terms of page load experience and page load time.

Page load experience

The Page load experience widget shows a gauge chart with a breakdown for good, average and frustrating page loads.

These border values correspond to the configured thresholds for the web application.

Page load time & Employees

Use this section to identify the changes in terms of performance over time

The Average page load time widget shows area charts for Backend, Device and App network, and Client categories.
The Employees chart represents the number of employees who performed at least one page-load action. This timeline is mapped with the Average Page Load Time chart above for easy visual correlation.

Top breakdowns

The Top breakdowns section presents key pages, URLs and devices with the most significant number of frustrating page loads.

Key pages & URLs

Web applications contain various pages, tabs and modules with different performance characteristics. This section presents URLs that cause the most frustration. Use this list of URLs as a reference when configuring key pages for an application.

When URL collection for an application is disabled, the Key pages & URLs breakdown only displays configured key pages.

Devices

The Devices table displays the devices with the most significant number of frustrating page loads.

Hover over the device name to activate a pop-up with detailed information to answer to the following questions:

Is this a new issue, or has the page always been slow?
Is it a device-specific issue, or does it affect other devices as well?

The pop-up displays the Page load times of the selected device compared with those of other devices across the organization, including Client, Network, and Backend times. You can:

Filter page for the selected device.
Click the link icon to open the Device View page for more troubleshooting options for the device.

Other breakdowns

The Other breakdowns section includes Location, Organization and Technical widgets.

Location

Identify the locations where employees experience Frustrating page loads using the interactive map. Hover over the locations to reveal more information.

The Location widget table shows key metrics based on the County, State and Location type of the devices.

Location data is based on the geolocation feature, which must be enabled on the Product configuration page.

Organization

The Organization table displays metrics by your organization's classification. Select the organization level from the dropdown list.

Refer to the Product configuration documentation for more information on how to define entities and custom classification for your organization.

Technical

The Technical table shows key metrics broken down by technical device properties, such as Browser and version or Operating system.