Configuration guide: VDI essentials

Prerequisites

This library pack contains content from the following required expansion products:

Some of these products offer default access to their respective content and can still be used without expansion products.

Refer to the Nexthink Infinity thresholds and limits overview documentation for more information about default thresholds for expansion products.

Included content and dependencies

This library pack contains the following VDI built-in monitors:

  • High percentage of disconnected sessions per desktop pool – Identifies frequent or unexpected drops.

  • High CPU usage per desktop pool – Flags potential performance bottlenecks.

  • High average latency per VDI client location – Highlights network-related delays by region.

  • High number of sessions per virtual machine – Prevents resource overutilization.

Configuring VDI essentials library monitors

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

To install and (partially) configure content:

  1. Before configuration - Install library pack content from Nexthink Library

  2. Partially customize the built-in VDI monitor. Refer to the table below.

    • Recognize the predefined VDI library monitor configuration and Scheduling frequency.

      • The Scheduling frequency cannot be modified, as many other configuration fields.

    • If required, set additional Trigger conditions and refine the VDI monitor thresholds within the NQL query, from the monitor configuration page. Refer to the table below.

    • Additionally, customize Filters, Priority, and Notifications for each VDI monitor.

Name
Scheduling Frequency
Trigger conditions to edit

High average latency per VDI client location

Real time

  1. Average network latency (Default - moderate increase)

  2. Percentage of events with high latency (Default >= 20%)

High CPU usage per desktop pool

Real time

  1. Average CPU queue length (Default - moderate increase)

  2. Percentage high queue length (Default >= 20%)

High number of sessions per virtual machine

Scheduled, 15 minutes

Sessions per virtual machine (Default >= 20)

High percentage of disconnected sessions per desktop pool

Scheduled, 15 minutes

Percentage of disconnected sessions (Default >= 40%)


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