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Windows 11 - Readiness and Migration

Overview

The Nexthink Windows 11 Readiness and Migration Library pack provides organizations with the actionable visibility required to accelerate their Windows 11 Migration by assessing device readiness and monitoring progress.

Problem

Most organizations today are either planning or have already begun their Windows 11 migration. But, migrating to an entirely new OS can be intimidating if not adequately prepared, as high risks of failure during migration can quickly lead to increased costs and unnecessary delays.

Solution

Reduce risk and migrate to Windows 11 with confidence by having actionable visibility before, during, and after your migration that enables you to detect and avoid potential migration errors and, in turn, prevent delays and rising costs.

You can rapidly assess the readiness of every device in your landscape to prevent compatibility issues during the migration and perform any required update, upgrade, or replacement decisions. You can then monitor and manage your rollout progress by detecting and quickly diagnosing device and application stability issues on newly migrated devices.

Key features

  • Unified solution to monitor and report on Windows 11 Migration progress across its different phases.

  • Dedicated dashboard to understand which devices are not ready to migrate to Windows 11 by checking hardware requirements, OS versioning, and available disk space.

  • Assessment of device and application stability on newly migrated devices

  • Measurement and comparison of the DEX Scores of Windows 11 devices vs previous Windows OS to ensure the migration is successful

Dependencies

From version 1.0.0.0, this pack uses three Remote Actions:

  • Get Windows 11 Readiness: gathers information about a device’s software and hardware to verify that it is compatible with Windows 11;

  • Get OneDrive Sync Status: verifies that the OneDrive application is working properly;

  • System Cleanup: performs a silent cleanup of unused files in Windows system folders and in MECM/SCCM client cache folder.

Both of these Remote Actions are for Windows devices only.

Changelog

V1.0.0.0 - Initial Release

Pack Structure

The pack comprises a single dashboard with five tabs and two remote actions related to the dashboard.
These remote actions and dashboard tabs are described below.
When the pack is first installed, execution schedules for the following remote actions need to be configured:

  • Get Windows 11 Readiness

  • Get OneDrive Sync Status

The procedures are outlined below.

Remote Actions

Get Windows 11 Readiness (Windows only)

This remote action gathers information about a device’s software and hardware to verify that it is compatible with Windows 11. The following components are checked for compatibility:

  • CPU (compatible device must have a 64-bit CPU with at least 1 gigahertz (GHz) and at least 2 cores)

  • TPM (compatible device must support TPM 2.0 or later)

  • Secure Boot (compatible device must support UEFI/Secure Boot)

  • DirectX (compatible device must support DirectX 12.0 or later)

  • RAM (compatible device must have at least 4 GB of RAM)

  • Storage (compatible device must have at least 64 GB of storage with at least 20 GB of free space)

  • WDDM (compatible device must have WDDM 2.0 or later)

We recommend configuring this remote action to run daily on all active Windows client devices except Windows 11.

System Cleanup (Windows only)

This remote action performs a silent cleanup of unused files in Windows system folders and in MECM/SCCM client cache folder.

We recommend configuring this remote action to be launched on demand on a group of Windows-based devices when their disk space is low.

Get OneDrive Sync Status (Windows only)

This remote action verifies that the OneDrive application is working properly. This dashboard uses the SyncProgressState output of this remote action to check if OneDrive is out of sync on any Windows 11 devices. The purpose of this check is to ensure that there are no Windows 11 devices with out-of-sync files that could affect the end-user experience.

We recommend configuring this remote action to run daily on all active Windows 11 client devices.

Schedules

Schedules are a new feature of Remote Actions in Nexthink Infinity that allow you to define when the remote action executes and what device(s) it targets. This allows the operator to target different groups of devices by remote actions.

As shown in the gif below, a schedule targeting a specific platform can be created. In this case, we use an NQL query to filter for Windows-based client devices.

Here is a snippet of the NQL query used in the gif above. The query simply returns a list of Windows-based devices. Please feel free to edit the query as desired:

SQL
devices 
| where operating_system.platform == Windows
 and operating_system.name !in ["*server*", "*windows 11*"]

If you need help with NQL queries, please look at the NQL tutorial.

Windows 11 - Readiness and Migration dashboard

This dashboard utilizes tabs to separate content. A summary tab provides a quick overview of the status of Windows 11 readiness and migration across the organization, followed by dedicated tabs for “Readiness”, “Migration - DEX”, “Migration - Stability”, and “Migration - Key applications”.
The dashboard filters common to each tab allow you to select three localization levels: Country, State, and City. These are based on and restricted by the level of Geo-IP localization that has been configured.

Summary

For the migration project manager, support teams, or any other interested parties, the dashboard summary section is the place to start to get a quick overview of endpoint readiness and the progress of migrating to Windows 11.

The following data is shown on this tab:

  • Percentage of devices running Windows 11

  • Windows 11 migration progress gauge - number of devices running Windows 11 compared to the number of devices with different Windows versions

  • Windows 11 DEX technology score - a chart showing the trend of Windows 11 DEX technology score over a period of time

  • Windows 11 devices activity trend - a chart showing the number of active Windows 11 devices over a period of time

  • Breakdown of device migration status by country.

Readiness

This tab allows the operator to monitor the readiness of devices for Windows 11.

The following data is shown on this tab:

  • KPI indicating the number of non-Windows 11 virtual machines discovered.

Please note: virtual machines are excluded from the rest of the widgets

  • Hardware readiness KPIs. This means breaking down devices not running Windows 11 into four categories:

    • The number of devices not running Windows 11

    • The number of devices whose hardware is ready to migrate to Windows 11

    • The number of devices that require a hardware upgrade to upgrade to Windows 11

    • The number of devices whose hardware is not compatible with Windows 11 and need to be replaced.

  • Hardware readiness history - a chart showing the trend of devices' readiness for Windows 11

  • Hardware readiness breakdowns by region and by model

  • A breakdown of the readiness of hardware components with the categories "Device Update Required" and "Device Replacement Required"

  • Types of devices to be replaced

  • Operating system readiness breakdowns showing compatible operating systems and operating systems that require an upgrade before upgrading to Windows 11

  • Finally, the Remote Action status can be determined by a gauge chart showing the number of devices that successfully executed it.

Migration - DEX

The purpose of this tab is to provide a source for comparing DEX scores between Windows 11 and earlier versions of Windows. This tab displays DEX Endpoint and Application scores.

Migration - Stability

The purpose of this tab is to provide a source for comparing applications and hardware stability information between Windows 11 and earlier versions of Windows. The purpose of this comparison is to make sure that devices migrated to Windows 11 provide the best or at least the same level of user experience as earlier versions of Windows and do not suffer from major issues like numerous application crashes, system crashes, and other failures. This information should help with all stages of the migration, from pilot to mass device migration.

Migration - Key applications

This tab displays stability information for the most popular communication and collaboration applications that run on Windows 11 devices. This information helps to identify issues affecting users of these applications on Windows 11.

The following applications are within the scope of this tab:

  • Microsoft OneDrive

  • Microsoft Teams

  • Microsoft M365 (Office 365 suite)

  • Zoom

For these applications, the following metrics are shown:

  • Percentage of devices running these applications

  • The number of times these applications crashed on Windows 11 devices, along with a chart showing crashes over time

  • The number of times these applications hang on Windows 11 devices, along with a chart showing freezes over a period of time

  • A breakdown of applications' versions by the number of devices running these versions.

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