2024 Learn Release Announcements

June

New content

New course about Nexthink accounts and roles

Learn how to administer Nexthink accounts and their roles and permissions with our new course How to manage Nexthink accounts and roles. This course also covers the topic of integrating your organization's single sign-on (SSO) system with Nexthink.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to use NQL "Understand the aggregation types" lesson updated with the time_elapsed() function.

• What is the NQL data model? "Table types" lesson has been updated to include the new "platform" namespace, "impacts" table within the "alerts" namespace and "network_applications" table within the "applications" namespace.

  "Events and configuration object tables" lesson has been updated to include the new "platform" namespace. Additionally, the "alerts" and "applications" namespaces have been restructured, and new tables have been added.

• How to leverage Nexthink exporting capabilities "Configure a Webhook" lesson updated with placeholders for payloads and resources. Plus, minor changes made to the UI for webhook configuration.

• How to reduce ticket overload with Amplify "Analyze properties and checklists" lesson updated with the packages tab.

• How to create and use Alerts "Configure built-in monitors" lesson updated with new system monitors and new types of monitor detection modes.

  "Understand the triggering and recovery process of alerts" lesson updated with new types of monitor detection modes and improved lesson structure.

  "Get the most out of the Alerts overview dashboard" lesson updated with Cloud insights.

• How to manage IT problems effectively "Problem detection", "Problem prioritization and analysis" and "Problem resolution" lessons updated with the latest features and UI of the Alerts & Diagnostics module including Diagnostics for alerted issues dashboard and Cloud insights.

• How to create and manage workflows "Design a workflow version" lesson updated with End block outcomes.

  "Trigger a workflow" lesson updated with a new option to target users with manual and scheduled trigger methods.

  "Monitor workflows" lesson updated with Outcomes summary widget.

  "Frequently asked questions," lesson updated with a new option to configure Remote action Thinklets to target devices other than the workflow.

• How to troubleshoot network-related issues "Exploring application connection using Network view" lesson updated with the new "Attempted connections" and "Failed connection ratio" metrics available in Network view.

• How to manage data, privacy and security "Privacy policy pillars" lesson updated with a new privacy policy pillar - multi-factor authentication (MFA).

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April

New content

New course about Custom trends

Learn how to effectively design and visualize custom trends, equipping your organization with invaluable insights for long-term strategic decision-making with our new course How to leverage long-term data with Custom trends.

Updated Application Experience Management learning path

Understand and achieve fast time to value with Applications and Software metering, through online education and certification.

The learning path and certification for Application Experience Management now includes content related to network applications and exam questions.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• What is the Applications module? "What is the Applications module" lesson updated with a network applications. "Monitor your applications" lesson added.

• How to configure the Applications module The "Configure new application" lesson updated with the configuration of the network applications.

• How to manage data, privacy and security "Data Management (GTPR)" lesson updated with a new deletion feature.

• How to troubleshoot network-related issues "What issues can you solve with Network view and connection data?" lesson updated with Network applications. "Exploring application connections using Network view" lesson updated with:

  • displaying ports,

  • connection protocol selection,

  • "Attempted connections" and "Failed connections ratio" metrics complementing the "Failed connections" metric.

• How to create and use Alerts "Get the most out of the Alerts overview dashboard" lesson updated with the alert preview panel. "Diagnose and investigate alerts" lesson updated with improved action menu labels.

• How to best use Device View Course updated with the appearance of the Network tab and network applications.

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March

New content

New course about Network View

Learn how to accelerate troubleshooting connection issues by harnessing the interactive visualization capabilities offered by Network view with our new course How to troubleshoot network-related issues.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to manage users and profiles "Define general settings for the profile" lesson updated with new option to use custom classifications in configuring view domain.

• How to create and use Alerts "Diagnose and investigate alerts" lesson updated with diagnostic dashboard now available for custom monitors.

• How to create and manage Campaigns ”Define your audience, campaign goals and branding" lesson updated with new options in branding to choose how the tray displays the view of an extensive campaign.

• How to create and manage workflows "Trigger a workflow" lesson updated with a new option to trigger an event workflow.

• How to leverage Nexthink exporting capabilities "Configure a new credential" lesson updated with protocol selection and "OAuth 2.0 - Authorization code" authorization type. "Configure a webhook" lesson updated with webhook type selection removed. "Create a new exporter" lesson updated with improved UI and removed option for multiple queries. "Manage your exporters" lesson updated with improved UI and Last execution status and details.

• How to deploy and configure Amplify "Configure profiles and permissions " lesson updated with anonymous users data privacy option. The entire course was updated to reflect recent user interface improvement on Amplify Extensions option page.

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February

New content

New course about Nexthink Flow

Learn how to use Flow, one of Nexthink's expansion products, to streamline processes, reduce costs and enhance efficiency within your organization with the new course How to maximize business potential with Nexthink Flow.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to best use Device View "Optimize solutions with additional checklists" lesson updated with checklists grouping.

• What is the Digital Experience Score? "Score computation" lesson updated with a new video explaining DEX computation.

• How to manage data, privacy and security "Data Management (GTPR)" lesson updated with a new retention feature.

• How to best use Experience Central Course updated after the introduction of the Sentiment score.

• How to reduce ticket overload with Amplify "Analyze properties and checklists" lesson updated with checklist grouping. "Perform a remote action " lesson updated with recording remote actions in ServiceNow.

• How to create and manage workflows "Design a workflow version" lesson updated with new Connector block. "Monitor workflows" lesson updated with troubleshooting workflows.

• What is the NQL data model? "Dynamic data model" lesson updated with Custom trends. "Data categories" lesson updated with inventory object and configuration object purpose and storage.

• How to write smart NQL queries "Include leaner tables with relevant data" lesson updated with new use case including trend data and revised queries.

• How to use Custom Fields, Ratings and Checklists "Creating checklists" lesson updated with selecting a platform for which the checklist is available, customizing property display name, and tagging checklists on the checklist management page.

• How to create and manage Campaigns "Define your audience, campaign goals and branding" lesson updated with a new location of the Manage campaign branding button. "Manage your campaigns" lesson updated with tags for campaigns. "Analyze the campaign results" lesson updated with a new way to access the Campaigns result dashboard and with its new UI.

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January

New content

New course about Sustainable IT

Take steps towards sustainability with the new course How to drive sustainable IT with Nexthink and learn how to apply the campaigns, remote actions and live dashboards included in the Sustainable IT library pack.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to deploy and configure Amplify - "Configure the Nexthink Instance URL" lesson updated with the Multi-instance mode.

  "Add ITSM page details in a central configuration" lesson updated with String selector.

• How to configure the Applications module -

  The "Configure transactions with Nexthink extension" lesson updated with a new configuration and test option for transactions.

  The "Add key pages to the Applications module" lesson updated with ordering key pages in the Applications configuration.

• What is the Digital Experience Score - course updated after the introduction of the Sentiment Score.

• How to create & manage Live Dashboards - "Create a dashboard" lesson updated with setting a default dashboard granularity.

  "Explore Dashboard" lesson updated with new timeframes, time granularity and more drill-down capabilities.

• What is the DEX score computation? - Video updated after the introduction of Sentiment score.

• How to manage users and profiles - "Select permissions" lesson updated with new options to add specific items to the features and set permissions to them.

• How to use NQL - "Condense data into a single value" lesson added containing previously introduced "summarize" clause and extended with conditional aggregates.

• How to write smart NQL queries - "Include leaner tables with relevant data" lesson updated with new use case including trend data and revised queries according to recent NQL updates.

  "Effectively count number of devices" lesson updated with revised queries according to recent NQL updates.

• What is the NQL data model - "Table types" lesson updated with the new service namespace and object association table type available within the package and service namespaces.

  "Data categories" lesson added.

• How to use Custom Fields, Ratings and Checklists - "Creating checklists " lesson updated with creating checklist grouping.