Configure Amplify to pick device and user fields from the ServiceNow Operations Workspace interface.
Supported versions: San Diego, Tokyo and Utah
Open the tickets list view on the Service Operations Workspace.
Copy the URL of the ticket list page.
Open the Amplify browser extension options menu in a browser.
Click on the Add web application button and paste the URL into the Web application URL.
Click on the Device or user identifier field to reveal the plus sign +.
Click on the plus sign + button. It opens the URL in a new tab with a selector pop-up.
Switch the Disable selector toggle to the on position in the Field selector pop-up window.
Open one of the tickets from the list.
When the ticket page loads, switch the Disable selector toggle to the off position.
Use the highlighter and select the Configuration item.
To select the username from the ticket page, select the name of the Caller from the Record Information section.
Before saving the configuration, copy the content of the Field editor from the Field selector pop-up into your text editor of choice as you will have to make some changes in the code.
Replace the text
sn-canvas-screen:nth-of-type(*)highlighted in the image below with
If you see only
sn-canvas-screenreplace it with
Copy the edited content from the text editor and paste it into the Field editor.
Click on the Fill field value button to check if the right field has been selected. The information appears in the Selected field value.
Click Save if it matches the desired field value.
Click Save on the Nexthink Amplify Configuration page of the extension options menu.
Return to the ITSM page and refresh it to see the Amplify button in the bottom-right corner of the screen.