For many companies, Microsoft Outlook has become an essential tool for communication and collaboration both between employees and with third parties. It is imperative, therefore, that IT teams are able to monitor the status of this application across the organization, in terms of performance, stability, adoption, and network connectivity
Application instability, or network connectivity issues with Outlook will result in employee frustration, and a loss in productivity.
Performance or stability issues with Outlook could lead to employee dissatisfaction and a loss of productivity if employees are prevented from communicating effectively.
Network connectivity issues, if sporadic will result in employee frustration. Prolonged outages, either regionally, or globally, will have a much more serious effect on the productivity of those employees affected, and potentially the company's reputation if external communications are affected.
For the service owner, a summary dashboard, showing key KPIs for performance, stability, adoption, and network connectivity, provides clear information on the status of the Outlook application within an organization.
Support teams can use the dashboard in more detail, with dedicated dashboard tabs for the key measures. Chart breakdowns and dashboard filters allow issues to be narrowed down for troubleshooting.
Network connectivity issues, such as failed connections, are shown visually by region. Using the dashboard filters, a high incidence of failed connections could be narrowed down to a site-specific network fault, dramatically simplifying the generation of a ticket to get it resolved.
Configure and start using your packs by following these links: