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Search and Nexthink Assist

Search is a valuable tool for both beginners and experienced Nexthink users, saving you time by directly bringing useful information straight to your fingertips. Nexthink Assist is the first AI-powered virtual assistant for Digital Employee Experience, integrated with Search. Using advanced language models, it enables users to extract and summarize data to gain insights into the IT infrastructure, perform contextual searches across product documentation, and quickly create Nexthink campaigns.

Your permissions determine whether you have access to Search or Nexthink Assist. With Search-only permissions, you can efficiently search for information across various parameters. With additional permissions for Nexthink Assist, you can both search for information and send questions. Refer to the Permissions section for more information.

Accessing Search

If you have access to Search, select Search from the main menu.

The Search window appears, allowing you to search for information. Refer to the Using Search documentation for more information.

Accessing Nexthink Assist

If you have access to Nexthink Assist, select Nexthink Assist from the main menu.

The Assist window appears, allowing you to search for information or get support from Assist. Refer to the Using Nexthink Assist documentation for more information.

Permissions

By activating Nexthink Assist, you are explicitly consenting to the additional sub-processors identified in the Nexthink Data Processing Schedule. Ensure that you are authorized to provide consent on behalf of your organization.

To enable permissions for Search and Nexthink Assist:

  • Select Administration from the main menu.

  • Click on Role from the navigation panel.

  • Click on the New Role button to create a new role or edit an existing role by hovering over it and clicking on the edit icon to change the role configuration.

  • In the Permissions section, scroll down to the Investigations section to enable Create private investigations; use global search and View Nexthink Assist permissions for the role.

Refer to the Roles documentation for a detailed description of the permission options.

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