Nexthink Data Processing Schedule

April 18, 2024

Processing by Nexthink (incl. Affiliates)

Subject matter of the Processing

Provision of the products and services relating to real-time analytics, instant remediation, automation, and employee feedback of customer IT systems.

Duration of the Processing

As set forth in the Agreement or order form(s), as applicable.

Nature/purpose of the Processing

Operation, support, and delivery of Nexthink products and services as described in the Agreement.

Categories of Personal Data processed according to Customer use of Services (at Customer direction)

Identifiers, login data, user privileges, login time, login duration, professional email, IP addresses, domain names.

For Customers that elect optional functionalities:

Job title, first name, last name, professional phone number, page load times, URLs accessed, number of visits to URLs, keyboard/mouse interaction within Customer defined web applications (excluding what is actually typed), duration of user actions (such actions defined by the Customer).

For Customers that request or provide data within support ticket(s):

Contents of requests in support tickets might also contain Personal Data from those types included within the Services.

Responses to ticket requests may involve collection or reporting of Personal Data from those types included within the Services, necessary to remediate issue notified by Customer.

Special categories of Personal Data

N/A

Categories of Data Subjects

Employees and other end users of the Customer.

References to “employees of the data controller” in attached schedules are deemed to include all end-users to which Customer makes the Services available, regardless of their employment status or relationship with the Customer.

Processing operations

Personal data will be subject to the following basic processing operations as applicable to the products and services provided under the Agreement and the instructions of the customer: collecting, recording, organizing, structuring, storing, altering, retrieving, using, disclosing, combining, erasing and destroying personal data.

Hosting providers

Scope managed by Customer. Region managed by Customer.

Company	Address	Nature of processing	Type of personal data	Categories of data subjects	Data storage locations	Transfer mechanism / additional measures
Amazon Web Services EMEA SARL (AWS)	38 Avenue John F. Kennedy L-1855 Luxembourg	Hosting of customer data and the Services	Identifiers, job title, login data, user privileges, login time, login duration.	Employees of the data controller.	European Economic Area, Switzerland, UK, USA, Australia or UAE	n/a
Microsoft Corporation	One Microsoft Way Redmond, WA 98052 USA	Hosting of customer data and the Services	Identifiers, job title, login data, user privileges, login time, login duration.	Employees of the data controller.	European Economic Area, UK or USA	n/a

Auxiliary services

Non-core services provided at Customer request or in support services cases. Scope managed by Customer.

Company	Address	Nature of processing	Type of personal data	Categories of data subjects	Data storage locations	Transfer mechanism / additional measures
Zendesk, Inc.	1019 Market Street San Francisco, CA 94103 USA	Support services	Full name, professional phone number and email. Support requests may additionally include IP addresses and domain names. Contents of requests in support tickets might also contain personal data.	-Employees of the data controller internally in charge of the Nexthink account. -Employees of the data controller making a support request	AWS locations in the European Economic Area, Japan, Australia, and the USA	Binding Corporate Rules, including additional measures against data access requests of authorities Additional technical safeguards, including data encryption in transit and at rest
Okta, Inc.	100 First StreetSan Francisco, CA 94105 USA	Delivery of authentication capabilities for access	First name, surname, professional email address	Employees of the data controller internally in charge of the Nexthink account.	European Economic Area	Standard Contractual Clauses (2021)
SendSafely, Inc.	SendSafely Inc. 40 East Main Street, Suite 897 Newark, DE 19711 USA	Secure data transfer services	Encrypted personal data containing details of support requests	-Employees internally in charge of the Nexthink account. -Employees making a support request	AWS locations across Australia (NSW), Singapore, European Economic Area and the USA	Standard Contractual Clauses (2021) End-to-end data encryption
Atlassian Pty Ltd	Level 6, 341 George Street Sydney, NSW 2000 Australia	Support management through Jira and Confluence	Full name, professional email address, IP addresses, domain names, device IDs, geolocation, user-names in Nexthink system	- Employees of the data controller - Employees making a support request	AWS data center in Frankfurt am Main, Germany	Standard Contractual Clauses (2021) DPF certified Additional technical safeguards, including data encryption in transit and at rest
Datadog, Inc.	620 8th Ave 45th Floor New York, NY 10018 USA	Application and infrastructure observability	Professional email address, IP addresses, domain names, device IDs, geolocation, user privileges	Employees of the data controller	AWS data center in Frankfurt am Main, Germany	Standard Contractual Clauses (2021) DPF certified Additional technical safeguards, including data encryption in transit and at rest

Optional services

Non-core services provided at the request of Customer. Scope managed by Customer.

Company	Address	Nature of processing	Type of personal data	Categories of data subjects	Data storage locations	Transfer mechanism / additional measures
idalko	Dianalaan 151 2600 Berchem Belgium	Support services for optional Managed Services using Jira software	Full name, professional email address and phone number, IP addresses and domain names.	Employees of the data controller internally in charge of the Nexthink account. Employees of the data controller making a support request.	European Economic Area	n/a
OpenAI Ireland Ltd	1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland	Conversion of natural language into user commands for Nexthink Assist	Commands might contain personal data	Employees of the data controller	USA	Standard Contractual Clauses (2021)