Managing Alerts

The Manage Alerts page allows you to view, edit and create new monitors. Create up to 50 monitors, or increase this limit by purchasing extra volume packs. Contact your Nexthink representative for more information.

Nexthink does not recommend using the alerting system for reporting purposes. Instead, use Data Export capabilities for this purpose.

Accessing the Manage alerts page

Select Alerts and Diagnostics from the main menu.
Click on Manage alerts in the navigation panel.

Understanding the Alerts administration page

See the list of all available monitors on the Alerts administration page. The list includes built-in monitors and custom monitors.

Built-in monitors

Library monitors

Nexthink offers a set of library monitors that you can manually install from the Nexthink Library. Library monitors are preconfigured and are designed to monitor issues related to specific use cases and solutions. Go to the Nexthink Library module within your Nexthink instance to see all available library monitors.

System monitors

System monitors are automatically installed in your Nexthink instance and permanently integrated into the Alerts module. Those monitors fall outside the scope considered when calculating the maximum number allowed by your license type.

They continuously monitor your IT environment for the most common IT issues, like performance degradations of web applications, binaries, desktop applications, and devices. Use them with the default settings or customize them as needed, add an email notification, or disable some according to your preferences.

The following system monitors are installed and activated by default:

Binary connection establishment time increase	Keeps track of the average connection establishment time per binary in the last hour, for each binary present in the environment. Only available for Nexthink instances fully transitioned to Infinity.
Binary crashes - High percentage of devices impacted	Keeps track of the percentage of devices with execution crashes per binary in the last 24 hours, for each binary present in the environment.
Binary crashes increase	Keeps track of the number of crashes per binary in the last 24 hours, for each binary present in the environment.
Binary failed connection ratio increase	Keeps track of the percentage of failed connections per binary in the last hour, for each binary present in the environment.
Boot duration increase	Keeps track of the average device boot duration.
Logon duration increase	Keeps track of the average device logon duration.
System crashes increase	Keeps track of the number of devices with system crashes per OS platform in the last day, for each OS platform present in the environment.
Web applications errors increase	Keeps track of the increase of the number of pages with errors per web application in the last hour, for each web application defined in the Applications module.
Web applications slow page loads increase	This monitor keeps track of the average page load time per web application in the last hour, for each web application defined in the Applications module.
Web applications slow transactions increase	This monitor keeps track of the average transaction duration per web application in the last hour, for each web application defined in the Applications module.

Explore additional details on system monitors directly within your Nexthink Library module for comprehensive information.

Custom monitors

Creating a custom monitor from scratch gives you the flexibility to define issue detection specific to your needs. Use an NQL query to define one or more metrics to monitor and a static threshold value.

Nexthink recommends starting with built-in monitors as they offer a wider scope of features in comparison to custom monitors, for example, the ability to monitor a metric change. Refer to the Customizing built-in monitors section for more information.