Data management

Manage and oversee the lifecycle of your organization's employee data. Define the retention period of inventory and operational data, and comply with the data protection regulations for retrieval and deletion of data.

Accessing the Data Management page

• Select Administration from the main menu.

• Click on Data Management in the Content Management section of the navigation panel.

Managing employee data

Manage employee data and comply with data protection regulations.

Data retention

Configure the data retention timeframe for your organization’s Nexthink instance.

Inventory data retention

Select the retention timeframe for inventory data. This setting applies to all inventory objects except binaries.

After you Save a data retention configuration, the changes apply only to active inventory objects. Inactive objects (those without events after the new configuration is saved) keep their original retention settings and will be removed from the system based on that original configuration.

Operational data retention

Select the retention timeframe for operational data. This setting applies to events collected from employee devices, alerts triggered by alert monitors, remote action executions and binaries. Operational data retention must be shorter or equal to inventory data retention.

After you Save a data retention configuration, the system applies the changes to all new events and all active binaries.

Data retrieval

Retrieve data for any employee monitored by the Nexthink platform for the features and modules listed in the Data drop-down menu. Retrieve all other employee data directly using the Investigations module.

• Username: Enter the username of the employee whose data you want to download.

• Data: Select the feature or module to download the data from:

  • Executions

  • Sessions

  • Applications

  • Collaboration

  • Campaigns

Click the Retrieve user data button. The system opens the Investigations page with the results of the NQL query, which you can export to a CSV format.

Data deletion

Nexthink provides a way to delete device and user data.

To delete devices or users from Nexthink cloud, prepare a CSV file containing one of the following:

• List of users to delete

• List of devices to delete

Create CSV file

The CSV files must contain the following columns:

• User UIDs and SIDs

Example:

"user.uid","user.sid"
"03c59c0c-7e0e-4fc8-b473-7d4e80ec0eb5","S-1-5-19-xxxxxxxxxx"
"00dbc8e4-593d-42aa-a871-531aceaefc71","S-1-5-20-xxxxxxxxxx"

• Device UIDs along with the corresponding device names

Example:

"device.name","device.uid"
"KAN-AMSTERDAM-OWV2DZ","c4b2dfeb-c7c2-403a-9a00-152a95f29d7c"
"KAN-AMSTERDAM-4RSOGR","6e424abd-ab2c-4666-ba03-306848a801fd"

Generate CSV file using Investigations

Nexthink recommends generating the CSV file by retrieving the devices or users from the Investigations module:

• Use the links displayed on the page (user or device) to begin with preconfigured queries.

• Refine your query by applying the necessary filters to retrieve only the devices or users you want to delete.

• Export the investigation results and generate a CSV file.

Upload CSV file

To upload a CSV file, drag it into the upload area or click Choose File to browse your computer. Once you have generated and uploaded the CSV file, click the Delete button to start the process. It can take up to 30 minutes to delete all data.

Data anonymization (classic)

Some functionality described in this section is linked with Finder (classic).

Nexthink provides a way to anonymize data so that it no longer refers to either an employee or a device.

Select from the following options:

• User: The system sets all the associated fields to null.

• Device: The system sets all the associated fields to null.

• Enter the Username or Device name depending on the option you chose in the previous step.

Click the Anonymize user data or Anonymize device data button to start the process.

RELATED TOPICS

• Data resolution and retention

• Roles