Device View helps IT support teams gain deeper insights into troubleshooting scenarios on a device level. Inspect device properties and activities that span a period of up to 14 days. These are valuable insights into key events which could be causing poor digital employee experience (DEX). IT teams can determine what may have caused an issue and get a head start on resolving it.

Within Device View:

  • The Timeline tab allows you to explore events in chronological order on the device, with the ability to gain further insights using intuitive tooltips and a side panel. Additionally, you can drill down into events to gain a detailed view of various activities.

  • The Checklists tab provides you with immediate insights into key device attributes.

  • A dedicated panel for remote actions allows you to execute actions on the device.

Device view dashboard

Accessing Device View

Accessing Device View through Search

Select the Search option from the main menu and type in the device name. From the results, click on Open device view.

Accessing Device view through the search

Accessing Device View through Investigations

Select Investigations from the main menu and enter the desired NQL query to access data for devices.

Option 1

  • To retrieve all devices, enter devices in the Investigations editor and click on Run.

  • Click on the device name to launch the Device View page.

Accessing device view through Investigations

Option 2:

To view a specific device, identify it with an NQL query by name.

devices | where device.name == "MyDeviceNameExample"
CODE

Refer to the NQL documentation for more information about how to write queries in NQL.

Timeline

The Timeline tab displays a number of rows grouped into sections. The sections and their content depend on the type of object being investigated, whether it is a user or a device. The timeline is displayed in chronological order and displays 15-minute buckets of activity.

Scroll through the timeline using the ruler at the top, which is divided into equal parts corresponding to a time interval of the recent history of the user or device under examination. Date and time labels in the ruler indicate the precise moment in time associated with a subdivision mark.

Checklists

Using the Properties tab makes it possible to quickly gain an understanding of device attributes such as:

  • Device and peripherals

  • Operating system

  • Security

  • Network

  • Location

  • Virtualization

You can create your own customized checklists that contain properties important to you and your organization. For example, L1 agents may require a basic checklist, whereas L2 or EUC teams may wish to configure more detailed ones.

Configuration

Additional checklists can be added through the Administration menu:

  • Click on the Administration gear icon in the main menu.

  • Within the Content Management section, select Checklist to open the Checklists management page.

  • Click on the New Checklist button in the top-right corner to define a new checklist and properties you wish to use.

Checklist configuration

Checklists are global and visible to all users with access to the Device View page.

Permissions

You can access Device View relevant permissions in the Administration module of the Nexthink web interface:

  • Click on the Administration module in the main menu.

  • Select Profiles from the Account management section of the navigation panel.

Relevant Diagnostics permissions

  • Manage all checklists enables users to :

    • Create new checklists.

    • Edit all existing checklists.

    • Delete all checklists.

  • View all checklists enables users to view all checklists in the Device View.

  • View device view enables users to access the device timeline and checklists for detailed troubleshooting and analysis of the device.

Relevant Remote Actions permissions

  • Execute all remote actions enables users to execute all remote actions.

Relevant Investigations permissions

  • Run investigations enables users to view and use suggested investigations in the device view side panels.

Refer to the Profiles documentation for a detailed description of all the permission options.