Skip to main content
Skip table of contents

Device View

Device View helps IT support teams gain deeper insights into troubleshooting scenarios on a device level. Inspect device properties and activities that span a period of up to 30 days. With these valuable insights into key events that could be causing poor digital experience (DEX), IT teams can determine where an issue stems from and get a head start on resolving it.

Within Device View:

  • The Timeline tab allows you to explore events in chronological order on the device, with the ability to gain further insights using intuitive tooltips and a right-side panel. Additionally, you can drill down into events to gain a detailed view of various activities. Refer to the Timeline section for more information.

  • A dedicated right-side panel for remote actions allows you to execute actions on a device.

  • The Checklists tab provides you with immediate insights into key device attributes. Refer to the Checklists section for more information.

  • A dedicated right-side panel for remote actions allows you to execute actions on a device.

  • The User Overview dashboard provides a comprehensive overview of a user's digital experience with dedicated tabs for areas like DEX, application usage, and virtual session performance. Refer to the User Overview documentation for more information.

Device View page

Accessing Device View

Accessing Device View through Search

  • Select the Search option from the main menu and start typing the name of the device into the search function of the modal.

  • Select the device from the results in the left column.

  • Click Open device view in the right column.

Accessing Device View through the search

Accessing Device View through Investigations

  • Select Investigations from the main menu.

  • Enter an NQL query that returns the device or a list of devices.

  • Click on the device name or click on the action menu next to it and select Open device view in a new tab.

Accessing device view through Investigations

NQL example

Return a device with the name "MyDeviceNameExample".

| where == "MyDeviceNameExample"

Refer to the NQL documentation for more information about how to write queries.

Using Timeline

The Timeline tab presents data and events in a structured manner, encompassing various sections. It includes alert and error events, tracking occurrences such as alert and error notifications. The tab also details device performance metrics like CPU, memory, system drive space, GPU usage, and disk performance. Connectivity aspects are covered too, with Wi-Fi and Ethernet data and information on connections and connectivity applications.

In addition, the tab records activity-related data such as system boots, remote actions, installations and uninstallations, and the duration of Microsoft Teams and Zoom calls. Application usage, encompassing both desktop and web applications and their related events.

Finally, user interactions are closely monitored, capturing a range of activities from login and logout to locks, unlocks, virtual session events like Citrix RTT, and session network latency.

Refer to the Timeline documentation for more information about Timeline.

Using the right-side panel

Click on the timeline events to see more contextual and relevant information about the activities in the right-side panel. The information in the panel includes links to drill-downs on the Investigations page and to relevant dashboards.

Right-side panel

Remote Actions

Click on the Remote Actions icon in the right-side menu to view a list of all remote actions available for your profile. Hover over a remote action to reveal the action menu and select:

  • View results: Navigate to the Investigations page to view the results of the remote action.

  • Execute remote action: Select this option to execute the remote action on the selected device.

Remote actions

Using Checklists

Checklists provide a swift way to comprehend device attributes, focusing on the most commonly consulted properties and metrics related to a device. For instance, the Properties checklist, which comes standard, showcases a range of device properties including device and peripherals, operating system, security features, network details, location, and virtualization aspects.

Refer to the Checklists and Checklists management documentation for more information about Checklists.



Access the relevant permissions for Device View in the Administration module of the Nexthink web interface:

  • Click on the Administration module in the main menu.

  • Select Profiles from the Account management section of the navigation panel.

Relevant Diagnostics permissions

  • View device view

  • View all checklists

  • Manage all checklists

  • View Diagnostics dashboards

Relevant Remote Actions permission

  • Execute all remote actions

Relevant Investigations permission

  • Create investigations

Refer to the Profiles documentation for a detailed description of all the permission options.

Relevant Applications permission (requires Application Experience license)

  • View all application dashboards

Relevant Collaboration Tools permission (requires Collaboration Experience license)

  • View all collaboration tools dashboards


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.