Configuration guide: DEX checklist

Introduction

The DEX checklist provides a simple view of a single device's DEX score directly from your troubleshooting platform. This page will guide you through the structure of the content.

Content list and dependency

This library pack contains the following content and dependencies:

Type	Name	Description	Corresponding rating
Checklists	DEX checklist	Provides a simple view of a single device's DEX score directly from your troubleshooting platform.	N/A
Custom fields with their corresponding Ratings	Sentiment score	The Sentiment score is computed based on the employee's reply to the first question of the DEX campaign (Opinion scale question about satisfaction with IT). The value is between 0 and 100. Only replies received in the last 30 days are factored into the computation of the sentiment score.	Sentiment score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Endpoint score	The Endpoint score is based on hard metrics focused on device performance and reliability. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Endpoint score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Collaboration score	The Collaboration score is based on hard metrics around collaboration applications such as Zoom or Teams. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Collaboration score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Applications score	The Applications score is based on hard metrics around applications' performance and reliability. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Applications score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Zoom score	The Zoom score is based on hard metrics of Zoom application. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Zoom score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Teams score	The Teams score is based on hard metrics of Teams application. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Teams score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Logon speed score	The Logon speed score is based on the duration of logon events. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Logon speed score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Boot speed score	The boot speed score is based on the duration of boot events. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Boot speed score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Device reliability score	The device reliability score is based on hard metrics around number of system crashes and number of hard resets. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Device reliability score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Device performance score	The device performance score is based on hard metrics around CPU usage, GPU usage, memory usage, and system free space. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Device performance score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Network quality score	The network quality score is based on hard metrics around the Wi-Fi signal strength, download speed, and upload speed. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Network quality score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Software performance score	The Software performance score is based on hard metrics regarding software freezes occurring across the device. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Software reliability score	The Software reliability score is based on hard metrics regarding software crashes occurring across the device. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Software reliability score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	Virtual session score	The Virtual session lag score is based on the network latency for virtual sessions. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	Virtual session score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70
	OS activation score	The OS activation score is based on the activation stratus of the OS of the device. The value is between 0 and 100. The system computes the value once per day and it is based on data from the last 7 days.	OS activation score Poor: <= 30 Moderate: > 30 and <= 70 Good: > 70

Please note:

These custom fields are accessible through NQL by their NQL ID, which can be found in the table below and used in your custom queries. For more information about using custom fields in NQL queries, see the documentation.

The ratings above represent the default DEX score ratings and only affect these checklist items. Changing these DEX ratings will not affect other DEX-related content.

Sentiment score	last_sentiment_score
Endpoint score	last_endpoint_score
Collaboration score	last_collaboration_score
Applications score	last_applications_score
Zoom score	last_zoom_score
Teams score	last_teams_score
Logon speed score	last_logon_speed_score
Boot speed score	last_boot_speed_score
Device reliability score	last_device_reliability_score
Device performance score	last_device_performance_score
Network quality score	last_network_quality_score
Software performance score	last_software_performance_score
Software reliability score	last_software_reliability_score
Virtual session score	last_virtual_session_lag_score
OS activation score	last_os_activation_score

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.

Step 1) Install library pack content

Go to the Nexthink Library and install all required content.

Usage guide

Your content is now configured and ready to be used. For usage overview and recommendations, you can visit the usage guide:

Usage guide: DEX checklist