2023 Learn Release Announcements

November

Updated learning path

Updated “DEX Optimization with Nexthink” learning path

Better understand how Nexthink supports your journey to DEX maturity with the updated DEX Optimization with Nexthink learning path, including the latest version of the DEX maturity model.

Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to configure the Applications module - The "Work with CSS selectors" lesson updated with the new exporting options and manual elements detection available with the Nexthink browser extension.

• How to best use Device View - "Understand the structure of Device View" lesson updated with the additional menu option. "How to best use Timeline" lesson updated with zoom functionality, Connections details in a Connectivity section and 5-minute buckets of activity for some of the device performance parameters.

• How to improve employee collaboration experience - "Analyze call quality issues for all affected users" lesson updated with new Collaboration Tools module containing the Call Quality dashboard. "Confirm the problem for the individual user " lesson updated with the "MS Teams Calls" metric with access to useful dashboards and investigations.

• How to manage Nexthink content - "What is Nexthink content?" lesson updated with Workflows and Software metering content types, several new content types available from Nexthink Library and the System content origin.

• How to create and manage workflows - "Access and create a workflow" lesson updated with library workflows.

• How to create & manage Live Dashboards - "Access Live Dashboards area" lesson updated with tags. "Create a dashboard" lesson updated with the latest Nexthink Library UI and setting a default dashboard time frame.

  "Add widgets to your Dashboard" lesson updated with widget description capability for several widget types and setting colors or ratings for a Single-metric gauge chart.

  "Administer your Dashboards" lesson updated with editing default time frame and tagging dashboards.

• How to do investigations with Visual editor - "Access Investigations" lesson updated with tags. "Manage all investigations" lesson updated with filtering by tags, editing tags, exporting and importing investigations.

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October

Improved user interface

Learn: Improved user interface

Navigate Nexthink Learn more easily with a new responsive web design that adapts to all devices, as well as a new header bar to easily jump to Nexthink Documentation, Support, and Community pages.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to configure the Applications module - "Work with CSS selectors" lesson updated with the new mode for tracking separate transactions in applications.

• How to reduce ticket overload with Amplify - "Perform a remote action " lesson updated with executing remote actions from the property custom documentation. "Analyze properties and checklists" lesson updated with properties custom documentation and remote actions.

• How to create and manage Campaigns - "Manage your campaigns" lesson updated with the new "Republish" option available for retired campaigns.

• How to manage data, privacy and security - "Privacy policy pillars" lesson added. "Global Privacy Hub" lesson updated with new certifications.

• How to set up and manage inbound connectors - New connect Citrix DAAS added to various lessons in the course.

• How to leverage Nexthink exporting capabilities - "What are outbound connectors and their benefits?" lesson updated with newly available HTTP API data exporter

• What is the NQL data model? - "Table types" lesson updated with the new connection, software_metering and workflow namespaces, and the new table within the dex namespace. "Events and configuration object tables" lesson updated with the new connection, software_metering and workflow namespaces, and the new table within the dex namespace.

• How to use Custom Fields, Ratings and Checklists - Course structure updated for improved clarity and ease of use. The naming convention for custom fields previously referred to as "NQL query-based" updated to "Computed. "Creating custom fields" lesson updated with rule-based custom fields configuration. "Using custom fields" lesson updated with rule-based custom fields usage.

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September

New content

New course about Nexthink Flow Learn all about our latest products Nexthink Flow and Software Metering with two new courses on How to create and manage workflows and How to reduce license cost with Nexthink.

Additionally, follow the new How to write smart NQL queries course to learn optimization techniques and best practices for creating accurate and lightning-fast dashboard queries.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• What is Nexthink Infinity? - "Products" lesson updated with information about Nexthink Flow

• Nexthink Platform basics - "Introduction to Nexthink Platform" and "Nexthink components and data" lessons updated with the key concepts related to the Nexthink platform and web interface.

• How to create and manage Campaigns - "Start creating a new campaign" and "Add questions to your campaign" lessons updated with API parameters.

• What is the Digital Experience Score? - updated DEX score structure presented in the "Score structure" lesson.

• How to best use Device View - "Configure additional checklists" lesson updated with actionable checklists.

• How to use Custom Fields, Ratings and Checklists - "Creating and using checklists " lesson updated with adding custom documentation and remote actions. "What are ratings, custom fields and checklists? " lesson updated with new UI reflecting the addition of the actionable checklists feature.

• How to create and use Alerts - "Get the most out of the Alerts overview dashboard" lesson updated with the new Overview dashboard column "Impacted devices"

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August

New content

Infinity Transition Extended Documentation available for Learn users Are you still using the Nexthink Experience functionality with Portal and Finder? Transition to the new Infinity capabilities at your own pace. Browse our new Infinity Transition extended documentation linked from Learn Homepage and discover how to get the most out of the new Infinity features to see, diagnose and fix your IT issues and improve employee digital experience.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to analyze application issues - "Analyzing slow page loading times" lesson updated with the new Troubleshoot dashboard.

• How to configure the Applications module - "Understand the key elements of the Applications module" and "Identify key pages and extract required key page URL" lessons updated with the new Troubleshoot tab.

• How to best use Diagnostics - "Diagnostics for desktop application crashes" section updated with the new "Binary recommendations" feature.

  "What is Diagnostics?" lesson updated with the new list of dashboards.

• How to manage users and profiles - "Define general settings for the profile" lesson updated with a new option for profiles that allows selecting the type of access to devices' data.

• How to best use Device View - "How to best use Timeline" lesson updated with new troubleshooting dashboards.

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July

New content

New course about collaboration experience improvements with Nexthink

Complete the How to improve employee collaboration experience course, now available in the Troubleshooting with Nexthink learning path, and learn how to validate, isolate and remediate Microsoft Teams and Zoom issues.

New course about the DEX score computation

Learn more about the DEX score with the What is the DEX score computation short video course now available on Learn.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to create and use Alerts - This entire course structure and content have changed due to the introduction of Library monitors and related features, as well as significant alterations to the Alerts Overview dashboard. We highly recommend starting the course from the beginning to understand these changes and to get the most out of the exciting new features available.

• How to manage IT problems effectively - Lesson "Problem detection" updated to show how to send alerts via webhooks. Lesson "Problem prioritization and analysis" updated to show how to use the Binary profiling dashboard.

• How to configure Nexthink Infinity - "Configure Collector updates" lesson updated with maintenance release updates configuration and the option to exclude specific devices from the update. "View your Nexthink License" section added.

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June

New content

New course about virtualization

Complete the How to support users with virtual desktops course, now available in the Troubleshooting with Nexthink learning path, and learn how to how to configure Collector in the context of a virtual environment, and use Diagnostics and Device View to investigate issues experienced by virtual desktop users.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• Why experience matters - Lesson "Digital employee experience gap" added to the course.

• How to deploy and configure Amplify - "Add ITSM page details in a central configuration" lesson updated with setting priority order of field selectors.

• How to reduce ticket overload with Amplify - "Access Amplify" lesson updated with accessing Amplify with keyboard shortcut and configuring the plugin appearance.

• How to create and manage Campaigns - "Start creating a new campaign" lesson updated with a section about using Nexthink Library during building a new campaign.

• What is the NQL data model? - "Table types" lesson updated with the new tables within the device namespace. "Fields and data types" lesson updated with event-specific fields. "Inventory object tables" lesson updated with the new tables within the device namespace. "Dynamic data model" lesson added.

• How to configure Nexthink Infinity - "Configure Collector updates" lesson updated with maintenance release updates configuration and the option to exclude specific devices from the update.

• How to best use Device View - "Understand the structure of device view" lesson updated with new benchmarking feature

  "How to best use Timeline" lesson updated with new timeline features and extended history on a timeline

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May

New content

“DEX Optimization with Nexthink” new learning path

Define the steps to build a DEX-driven organization with a new DEX Optimization with Nexthink learning path and learn how Nexthink can help you measure Digital Experience to continuously improve employee productivity.

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Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to best use Device View - "How to best use Timeline" lesson updated with GPU and Applications connectivity.

• How to use Custom Fields, Ratings and Checklists "Creating and using custom fields" lesson updated with Manual Custom Fields. "Creating and using checklists" lesson updated with the guidelines related to checklists importing/exporting.

• How to deploy and configure Amplify - "Add ITSM page details in a central configuration" lesson updated with the guidelines related to editing field selector.

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April

New content

New “How to manage IT problems effectively” course

Learn how to effectively manage IT problems with various Nexthink modules and proactively improve the digital experience of all your employees with the How to manage IT problems effectively course now available in the Troubleshooting with Nexthink learning path.

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March

New content

“Mastering Nexthink Query Language (NQL)” new learning path Perform investigations and create content more easily by becoming an NQL expert with the new Mastering NQL learning path. Test your knowledge of common NQL challenges with the included exam.

Pass an assessment and become a Certified Nexthink NQL Practitioner.

New courses about Live Dashboards, Custom Fields, Checklists and Ratings

Learn about the latest product features.

Complete the How to use custom fields, ratings, and checklists course and learn how these features can help you troubleshoot IT incidents in your organization.

Move from Live Dashboards module experimentation to mastery with the How to master Live Dashboard design course.

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February

New content

New and updated courses about Experience Central and Amplify

Discover the updated Troubleshooting with Nexthink learning path, with content tailored for Level 1 support agents, as well as courses for the new Experience Central and Amplify products:

• What is the Digital Experience Score
• How to configure Digital Experience Score
• How to best use Experience Central
• How to deploy and configure Amplify
• How to reduce ticket overload with Amplify

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January

New content

Five new courses about NQL and Live Dashboards

Move from NQL experimentation to mastery with the How to master NQL course.

Learn how to best use Live Dashboard charts with four brand new courses accessible from Learn Catalog:

• How to present data with a Bar chart
• How to present data with a Line chart
• How to present data with a Gauge chart
• How to present data with KPI Chart and Table

Updated learning path

Understand how to set up and monitor desktop applications in the Applications module with the updated courses under the Application Experience Management learning path.

Pass an assessment and become a Certified Nexthink Professional in Application Experience Management.

Updated courses

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to create & manage Live Dashboards -"Add widgets to your dashboards" lesson updated with additional learning resources.

• How to create and manage Campaigns - "Start creating a new campaign" lesson updated with translation capabilities. "Add questions to your campaign" lesson updated with rich text formatting for campaign questions. “Analyze the campaign results” lesson updated with the guidelines on how to investigate and export campaign results.

• How to analyze application issues - "Analyzing desktop application issues " lesson added to the course.

• How to configure the Applications module - "Configure General settings" lesson updated with the configuration of desktop apps.

• How to create and use Alerts - "Understand the triggering and recovery process of alerts" lesson updated with new rules about alert grouping. "What is an Alert?" lesson updated with alert-related best practices.

• How to best use Device View - "What do you need to use Device View?" lesson updated with new access rights requirements.

• How to manage users and profiles - "Define general settings for the profile" lesson updated with a new feature allowing admins to define the landing page for each profile.

• How to leverage Nexthink exporting capabilities - "What are outbound connectors and their benefits?" lesson updated with new available webhooks and data exporters.